The Mason Automotive Group is hiring: Service Writer in Rocky Mount

Job Title: Service Advisor

Location: Rocky Mount Chrysler Dodge Jeep and Ram
Position Type: Full-Time, On-Site
Compensation: Competitive salary with unlimited earning potential based on performance

About Us:
At Rocky Mount Chrysler Dodge Jeep and Ram, we pride ourselves on providing exceptional service to our customers. We are seeking a motivated and enthusiastic Service Advisor to join our dynamic team. If you're passionate about delivering outstanding customer experiences and want to grow with a leading automotive dealership, we want to hear from you!

Job Overview:
As a Service Advisor, you will serve as the primary point of contact for our customers who are seeking service for their vehicles. This is a customer-facing role that requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently. The ideal candidate will have a basic knowledge of vehicles and some experience in the automotive industry, but we are open to training the right person with a positive attitude and strong work ethic.

Key Responsibilities:

• Greet customers with a friendly, professional demeanor and assess their service needs.
• Advise customers on available services and recommended maintenance or repairs for their vehicles.
• Create service orders, manage work flow, and ensure timely completion of all work.
• Provide clear and consistent communication to customers throughout the service process.
• Handle customer inquiries, concerns, and complaints in a professional manner.
• Coordinate with technicians to ensure efficient and effective repairs.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Maintain a clean and organized service area and keep customer records up to date.

Qualifications:

• Basic vehicle knowledge and some experience in the automotive industry preferred (but not required).
• Excellent customer service and communication skills.
• Strong phone skills and follow-up capabilities.
• Ability to work efficiently and effectively under pressure.
• Positive attitude, strong work ethic, and a willingness to learn.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to work full-time on-site.

Why Join Us?

• Unlimited earning potential based on performance.
• Opportunities for growth and advancement within the company.
• Work in a fast-paced, supportive environment with a focus on customer satisfaction.
• Full training and development provided for the right candidate.

If you're ready to be part of an exciting team and have a passion for working with customers, apply today! At Rocky Mount Chrysler Dodge Jeep and Ram, we are committed to building a diverse and inclusive team that reflects the communities we serve.

Apply Now!
Join Rocky Mount Chrysler Dodge Jeep and Ram and start a rewarding career in the automotive industry!