Dox Electronics, Inc. is hiring: Technical Writer in Rochester

Dox is hiring a technical writer with strong organizational, planning, and communication skills in Rochester, NY.

Do you enjoy the ins and outs of IT work? Do you have a meticulous eye when it comes to writing and editing? This position may be perfect for you!

About Dox: Since 1982, Dox has been providing professional IT Support for organizations in New York from Rochester to Niagara Falls. We deliver enterprise-level services and solutions at prices small businesses can afford. Time and experience have helped us develop best practices and workflow procedures around a proactive philosophy designed to keep our clients’ focus on their business, not their technology.

At Dox, we believe you should love what you do and be passionate in your pursuits. Our employees dedicate themselves to fulfilling the needs of our clients and, in turn, the company invests thousands each year in training them so they can grow in their careers. We like to promote from within the company and offer room for upward mobility, career development, and infinite potential. We treat our employees like family and offer a supportive, exciting, and entertaining work environment.

Job Summary:

As a Technical Writers you will produce high-quality documentation that contributes to the overall success of the security audits. You will work collaboratively with the Security Analysts and Senior Engineers to produce accurate, informative, sensitive reports for our clients.

Duties & Responsibilities:

• Plan writing processes and estimate timelines for completion.
• Review Client policies against various compliance standards for completeness in meeting stated compliance controls.
• Review Security Analysts' output and incorporate the results into draft and final reports.
• Work with Security Analysts, as needed, to interpret assessment data.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, as well as technical detail necessary for someone to remediate any vulnerabilities found.
• Analyze existing and potential content for ways to improve the final report process.
• Create diagrams, charts, and other visual aids to assist readers in understanding the results of an assessment.
• Performs other duties as assigned.

Required Skills & Abilities:

• Excellent verbal communication skills.
• Excellent writing and grammatical skills.
• Excellent organizational skills and attention to detail.
• Ability to present complex data in clear, concise text.
• Ability to meet deadlines and to work independently.
• Ability to edit and proofread the work of colleagues.
• Proficient with Microsoft Office Suite and other required software.

Education & Experience:

• Associate or Bachelor’s degree in English, Technical Writing, or related field required; OR
• Three to five years of proven working experience in technical writing.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to exert up to 20 lbs of force occasionally /or up to 20 lbs of force constantly to move objects.

Perks and benefits:

• Pet-friendly office
• Office Happy Hours
• Weekly company sponsored lunches
• Pool Table, Ping Pong, and Arcade games
• 100% paid medical for single, or 55% paid family plans thru Excellus BC/BS
• 100% paid dental for single, or 55% paid for family
• Paid vacations and holidays
• Paid technology training and classes
• Paid life insurance
• Flexible Spending Account (FSA) program
• 401K program
• 3% Safe Harbor 401K plan without employee matching contributions