Marketing Coordinator Job at Thrive More Retirement Homes in New Bern

Marketing Coordinator

Position Title: Marketing Coordinator

Department: Marketing

Exempt Status: Non-Exempt

Supervisor: Director of Sales

GENERAL SUMMARY:

The Marketing Coordinator works in accordance with established policies and procedures of the community with specific instruction from the Director of Sales and Chief Marketing Officer. This position provides support for all Marketing and Sales team members, primarily including receptionist responsibilities, managing administrative functions, coordinating events, completing reports, managing office inventory, overseeing the move out process, and providing other administrative support functions.

PRINCIPLE DUTIES:

Essential Job Duties:

1. Answers and directs incoming phone calls and manages the lead distribution system.
2. Returns calls and emails for all leads by the end of each workday or within 24 hours.
3. Greets and serves all visitors to the marketing office in accordance with customer service standards.
4. Prepares and updates marketing and sales reports.
5. Responsible for managing depositor list and waitlist operational maintenance, including reconciliation, updating contracts, monthly newsletter mailings, and birthday card mailings.
6. Processes all sales, cancellations, transfers, and move out processes along with associated documentation.
7. Responsible for setting closing and move-in dates with each resident/buyer as instructed by the Director of Sales and Move-In Coordinator to meet revenue goals. Maintains a master move-in schedule to assure orderly and timely filling of the residences.
8. Manages the distribution and tracking of multiple surveys.
9. Works closely with Director of Sales for event creation, coordination, and implementation within the approved budget.
10. Responsible for maintenance of marketing systems, including CRM and MatrixCare, and capable of producing data results and system-generated reports.
11. Processes invoices and maintains budget performance spreadsheets.
12. Manages the office by tracking inventory and ordering office supplies, collateral, and other printed materials within the approved budget.
13. Maintains and updates the office schedule including events, staff schedules, and appointments.
14. Assists with the preparation of the annual marketing plan by creating data tables, compiling components created by others, and producing the final plan.
15. Coordinates and creates the marketing newsletter.
16. Provides coverage at the front desk as needed.
17. Serves as the primary marketing and sales contact for communication with other departments.
18. Provides administrative support to the Director of Sales and Sales Counselor as requested.
19. Redirects residents to appropriate contacts for questions, comments, or concerns.
20. Maintains a professional appearance at all times.
21. Attends meetings as requested.
22. Assumes responsibility for maintaining work areas in a presentable manner.

HOSPITALITY FOCUS:

Brice Pointe fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees, and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee, and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees, and guests feel important.
8. We ask, “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

QUALIFICATIONS:

1. Administrative degree preferred with a minimum of three years related work experience or high school degree with a minimum of five years related work experience.
2. Strong organizational skills.
3. Experience in a professional office or hospitality environment, where good communication (especially telephone) and customer relations skills are essential.
4. Proficient in the use of various software, including all Microsoft Office applications.
5. Strong written and verbal communication skills.
6. Excellent keyboarding and proofreading skills.
7. Ability to multitask.
8. Takes initiative.