Miniluxe Inc is hiring: Studio Manager in Los Angeles

Position: Studio Manager

About MiniLuxe

Over the last decade, we have been reimagining and revolutionizing the world’s most used but least regulated beauty service: Nail Care. We celebrate self-care as an everyday luxury and we are doing this by becoming the world’s leading ethical and clean nail-care brand with an empowered community of designers, delivering super-hygienic, high-quality services, with safe and better-for-you, clean beauty products backed by the experience of completing over 2M+ services.

We ensure safe practices for our clients & our teams. Our People First culture is our greatest asset & we believe having passion and creativity in your craft and career will help to drive our business. We believe diversity is beautiful and we don’t just encourage diversity & inclusion, we embody it as a 95% diverse team! If you believe in these values and are about being your best self and making an impact; then we would love to have you join the MiniLuxe team!

About this Role:

MiniLuxe is hiring Studio Manager who is passionate about their craft and providing high-quality nail care services. This individual is a passionate leader of culture who drives the client experience, team development and ensures clean standards and consistent operational excellence. This Leadership role is accountable to deliver financial goals.

What You’ll Accomplish: Team & Development, Client, Delivers Results/Operational Excellence

Studio Leadership

• Leads by example and inspires a team first culture
• Ensures team retention at all levels
• Ensures accountability of clean standards in all studios
• Supports studio teams in delivering on client experience and handling conflict resolution
• Accountable for operational excellence and execution of company initiatives
• Coaches and develops a team of studio support and service providers

Client Journey

• Delivers a first in class service experience
• Cultivates loyal ‘fan’ and ‘superfan’ client base and builds community
• Is a brand advocate and accountable to share the brand story
• Educates clients on service and retail offerings, and upgrades

Driving Studio Revenue & KPIs

• Develops business plans to achieve key business drivers for assigned studios
• Drives gross margin by managing studio utilization and optimization
• Manages all facets of the business
• Identifies opportunities to maximize staffing levels across studios
• Drives revenue based on achieving studio budgets
• Actively sources opportunities for in-studio events and buy-outs

Training and Development / employee journey

• Responsible for the onboarding and training of new team members in the market
• Provides ongoing training and development for studio teams
• Identifies top talent and creates career progression plans
• Develops a bench of talent for succession planning

Who You Are:

• 3+ years of leadership experience
• Effective P&L management ensuring profitability
• Proven track record in operational excellence, revenue driving and profitability
• Excellent, clear communication, verbal, and written skills
• Exceptional interpersonal, planning and organizing, and leadership skills
• Highly motivated, results-oriented, and a self-starter
• Ability to influence, motivate, and communicate cross functionally
• Exceptional analytical and strategic planning skills with a strong attention to detail
• Effective organizational, time management and delegation skills
• Problem solver, able to manage operational issues with resilience
• Possess an overwhelming desire to exceed expectations

MiniLuxe Benefits – What's in it for you?

• Competitive salary
• Comprehensive health care plan (all the good stuff: medical/dental/vision/LTD/STD and life insurance benefits)
• Retirement savings account aka 401k
• Free Services & Retail Discounts
• Flexible Schedules
• Continued learning opportunities

Job Type: Full-time