Encore Global is hiring: Event Sr. Technical Specialist, Audio - Washington, DC

Position Overview

The Sr. Technical Specialist is responsible for the technical setup and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.

Key Job Responsibilities

Equipment Operation

1. Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.
2. Troubleshoots technical issues and resolves problems quickly as they arise.
3. Complies with all Company security and safety measures.
4. Ensures equipment is secure from theft and/or damage when in use.

Customer Service

1. Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
2. Maintains a positive relationship with all clients through effective communication.
3. Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
4. Understands and fosters the hotel/client relationship.

Training/Staff Development

1. Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
2. Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed.
3. Develops self as subject matter expert in discipline of specialty.
4. Stays current with technology and industry trends.

Event Supervision

1. Performs advanced work (pre/during/post event) with operations team members.
2. Supervises and directs other technicians during an event.

Equipment Maintenance

1. Assists team with proper security, storage, inventory, transportation, and maintenance of equipment.
2. Performs inventory and forecasting of equipment needs.

Job Qualifications

1. Bachelor’s Degree is preferred.
2. 5+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
3. 4-5 years of customer service or hospitality experience is preferred.
4. Internal applicants must meet/complete all training and certification requirements as determined by Encore’s Global Learning Training Program in their current position, and for the position they are applying to.
5. External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.
6. Ability to interact professionally and effectively with a diverse workforce, customer base, and senior level management.
7. Strong customer, client, and coworker interface experience and abilities.
8. Self-starter/works independently.
9. A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirements may need to be met if applicable.
10. Must be able to lift 50 lbs.

Competencies

1. Deliver World Class Service
2. Do The Right Thing
3. Drive Results
4. See The Big Picture
5. Value People

Physical Requirements

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

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