Studio Manager - Belltown Job at Orangetheory Fitness in Chicago

The Orangetheory Brand is all about fun, exciting and rewarding experiences for our members. We are currently looking for successful and motivated individuals who want to improve themselves and their careers. Are you a passionate, positive and detail-oriented person that can talk to anyone? Someone who would enjoy assisting in leading a team that provides a world-class fitness experience? If so, you're probably the right person for our Orangetheory Fitness studios!

Job Summary:Studio Manager is responsible for operating and overseeing all front of house fitness studio operations, as well as leading and developing their sales team. The Studio Manager is responsible for meeting and exceeding all key performance sales indicators including membership sales and renewals, retail, and concession sales, as well as mentoring and coaching all sales staff in various sales techniques, regulating workout traffic, and maintaining premium customer service. The Studio Manager works closely with their assigned Regional Sales & Ops Manager on managing, training, and coaching all sales staff, coordinating studio events, and adhering to and in support of all OTF business and employee policies for impeccable studio operations. The Studio Manager will develop and lead a high energy culture within the studio and ensure OTF branding through consistency and continuity.

Essential Duties and Responsibilities:

• Oversee the hiring, onboarding, and scheduling process of new hires.
• Work closely with the Regional Sales & Ops Manager to train, develop, and coach sales staff members.
• Manage and oversee sales staff workflow throughout the day.
• Drive in studio contests based on goals and create incentive programs to drive results with sales staff.
• Ensure that all front desk processes are followed including proper member check-in, telephone inquiries, guest registration, cash handling, delinquent account procedures, customer care calls, change requests, and document scanning.
• Provide and maintain the highest level of customer service across all team members and interactions.
• Uphold and adhere to all studio cleanliness and sanitation standards by setting the example.
• Coordinate with Assistant Studio Manager and Regional Sales & Ops Manager on social media initiatives.
• Coordinate with Regional Sales & Ops Manager to develop initial and ongoing sales drivers.
• Develop a high energy culture through contests and incentive-based motivation.
• Model all studio activities through self-involvement and ensure OTF branding through consistency and continuity in all actions.
• Other duties/projects, as needed and assigned, to support successful studio operations and goal achievement.

Job Qualifications:

• High school diploma or equivalent.
• Minimum of 2 years experience in a Manager or Assistant Manager role.
• Previous sales leadership and customer service experience.
• Experience working in a quota bearing structure preferred.
• Proficient in Microsoft Office.
• CPR/AED certification required: either upon hire or attained within the first 90 days of employment.
• Opportunities for advancement! We strive to develop our teams within, and our goal is to offer our OTF rockstars long term career opportunities.

Studio Location: TBD after successful completion of training, depending on business needs.

Job Type: Full Time

Diversity Commitment Statement:We strive to create an atmosphere free of prejudice and discrimination where all voices can be heard and where diversity can be recognized as an asset rather than an obstacle.

Disclaimers:This employment opportunity is with one of the largest independently owned and operated Orangetheory Fitness Franchise, Afterburn Coaching, LLC.

• Afterburn provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
• Afterburn is an Employment-at-Will Employer.

Benefits are very important to us.

Flexible Schedules

Workout for Free

Fitness casual dress-code

Passionate, collaborative work environment

Orangetheory Fitness has some of the best members, a fun studio environment, and supportive management.

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