Sage City is hiring: UX Researcher in Atlanta

Job Description
Please make your online portfolio visible and findable; we are interested in how you demonstrate how you frame user problems, design solutions, and user validation. Please provide the password to your portfolio as well, if needed.

As a UX Researcher at Sage Network, you will be at the forefront of innovating user experience, directly shaping products that revolutionize the accounting industry. At Sage Network, we are dedicated to pioneering user experience design through research. Our commitment is to create products that meet and exceed user expectations. As a part of our team, you will play a crucial role in driving innovation and shaping the future of UX. Join us in our journey to redefine the accounting experience with groundbreaking UX design.

This position is an individual contributor role where you will need to influence your teammates, colleagues, stakeholders, and key executives by using data and logic. You will collaborate with a dynamic team of designers, PMs, and engineers, fostering a culture of innovation and creativity. You will have the chance to work on a variety of projects, constantly challenging and expanding your skill set. We welcome diverse perspectives and are committed to an inclusive environment where all team members can thrive.

This role is hybrid - three days a week out of our Atlanta office.

What you'll do as a UX Researcher @Sage Network

1. User interview processing: assist with synthesizing key responses and insights from user interviews, efficiently organize these responses using Figma and Notion, and help set up and manage affinity diagrams to analyze user feedback.
2. Feedback integration: collaborate in finalizing UX research reports, adding and categorizing actionable feedback to Productboard, and ensuring the feedback is accessible and understood by relevant teams.
3. User centricity: run different exercises internally where we listen to our customers, watch their sessions, and document their pain points; work closely with various squads to help process this data.
4. Scheduling and conducting interviews; help in scheduling and organizing user panels, participate in interviews to gather critical insights and synthesize findings to enhance product development.
5. Contextual inquiry: assist in planning and executing contextual inquiries, analyze and interpret contextual data to inform design and product strategies, and collaborate with cross-functional teams to integrate insights into product development.
6. Persona development: lead the initiative to develop and refine user personas for Developer panels and our Sage Network App panel members, utilizing research data to build comprehensive, accurate personas.
7. Work closely with design and research counterparts, PMs, and engineering to foster an exceptional collaborative environment and deliver effective solutions.
8. Be a great collaborator and communicator, be kind, and have fun along the way.
9. We’re seeking individuals who are skilled in UX research and passionate about creating delightful user experiences and thinking outside the box.

Key Responsibilities

1. A genuine passion for curiosity and a great collaboration spirit.
2. 3-5 years of experience in UX research.
3. Expertise in qualitative analysis, persona development, and user-centered design.
4. Proficient in tools like Notion, Productboard, Figma, and video analysis software.
5. Excellent communication, collaboration, and organizational skills.

It's Also Awesome (But Not a Requirement!) For You to Have:

1. Accounting or FinTech knowledge is preferred but not required.
2. Prior finance experience and/or startup experience.

Function: Product Delivery

Country: United States

Office Location: Atlanta

Work Place type: Hybrid

Advert: Working at Sage means you’re supporting millions of small and medium-sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. To achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com. Learn more about DEI at Sage: sage.com/en-us/company/careers/diversity-equity-and-inclusion/

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