Wayne State University
Information Technology Associate at California Prison Industry Authority
Wayne State University, Folsom, California, United States, 95630
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Start your CAREER and be a part of a team that reduces recidivism, increases prison safety, and enhances public safety by providing incarcerated individuals with productive work and training opportunities. When joining state service in a full-time position, in your first 12 months you will earn a
MINIMUM of 156 PAID
leave hours; have
11 paid/observed holidays ; be eligible for
health ,
dental , and
vision
benefits for you
AND
your family and earn
CalPERS retirement ! Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate duties will include end-user support and completing support tickets for the Salesforce application, as well as collaborating with the Information Security team to execute guidelines for technology governance and process improvement. This position requires excellent written and verbal communication skills, the ability to meet priority deadlines, as well as maintaining high customer satisfaction. To be considered for an interview you
must
submit a Statement of Qualifications (SOQ). Application packages received without an SOQ conforming to the instructions at the bottom of this advertisement in the
Statement of Qualification
section
may be disqualified. This position is eligible to work a hybrid telework schedule. The physical reporting location for this position sits on top of a hill with a view of Folsom Lake and is close to historic Folsom, eateries, shopping, and walking trails, and offers free parking! This position is not located inside of a prison. You will find additional information about the job in the
Duty Statement . Exam: To apply as a list candidate for the vacancy, you must first attain list eligibility by taking the
Information Technology Associate
exam located at the link below:
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1749 LEAP EXAM
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Some classifications offer an alternate exam option for persons with certified disabilities called the Limited Exam and Appointment Program (LEAP). To be eligible to take a LEAP exam, you must certify through California Department of Rehabilitation (DOR). To take the
Information Technology Associate (LEAP)
exam please click the link below. When applying to this position, applicants are required to submit a Statement of Qualifications (SOQ). The SOQ has specific instructions; to be considered, the SOQ must conform to the instructions and address the specific questions below. Your SOQ should be no longer than 2 pages, type-written, with your full name and Job Control in the upper left-hand corner. Applications received without a SOQ conforming to these instructions, answering the specific questions below
may be disqualified. Describe your knowledge and/or experience as an Administrator for Salesforce, particularly with a government agency. Describe the most challenging technical project you’ve participated in or have led, preferably in Salesforce. Please include how the solution was developed and what other resources (people or tools) were involved to successfully deploy the product. Describe your knowledge and/or experience of information security. Have you assessed system vulnerabilities and proposed risk mitigation strategies? If so, please explain. Desirable Qualifications Knowledge of the Salesforce application and System Administrator duties. Strong communication skills. Experienced in training and guiding users and responding quickly to support tickets. Strong analytical skills and familiar with debugging and troubleshooting issues. Experience with technology governance and security process improvement. Experience in data collection and management, generally and within Salesforce. Experience managing multiple projects simultaneously, communicating effectively between stakeholders, to present complex data findings in a clear and concise manner. Advanced education. Need help with the application process? Join us every Friday at 11:00 am for a FREE interactive Zoom presentation:
How to Apply for State Jobs
#J-18808-Ljbffr
MINIMUM of 156 PAID
leave hours; have
11 paid/observed holidays ; be eligible for
health ,
dental , and
vision
benefits for you
AND
your family and earn
CalPERS retirement ! Under the general supervision of the Information Technology Supervisor II, the Information Technology Associate duties will include end-user support and completing support tickets for the Salesforce application, as well as collaborating with the Information Security team to execute guidelines for technology governance and process improvement. This position requires excellent written and verbal communication skills, the ability to meet priority deadlines, as well as maintaining high customer satisfaction. To be considered for an interview you
must
submit a Statement of Qualifications (SOQ). Application packages received without an SOQ conforming to the instructions at the bottom of this advertisement in the
Statement of Qualification
section
may be disqualified. This position is eligible to work a hybrid telework schedule. The physical reporting location for this position sits on top of a hill with a view of Folsom Lake and is close to historic Folsom, eateries, shopping, and walking trails, and offers free parking! This position is not located inside of a prison. You will find additional information about the job in the
Duty Statement . Exam: To apply as a list candidate for the vacancy, you must first attain list eligibility by taking the
Information Technology Associate
exam located at the link below:
https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=1749 LEAP EXAM
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Some classifications offer an alternate exam option for persons with certified disabilities called the Limited Exam and Appointment Program (LEAP). To be eligible to take a LEAP exam, you must certify through California Department of Rehabilitation (DOR). To take the
Information Technology Associate (LEAP)
exam please click the link below. When applying to this position, applicants are required to submit a Statement of Qualifications (SOQ). The SOQ has specific instructions; to be considered, the SOQ must conform to the instructions and address the specific questions below. Your SOQ should be no longer than 2 pages, type-written, with your full name and Job Control in the upper left-hand corner. Applications received without a SOQ conforming to these instructions, answering the specific questions below
may be disqualified. Describe your knowledge and/or experience as an Administrator for Salesforce, particularly with a government agency. Describe the most challenging technical project you’ve participated in or have led, preferably in Salesforce. Please include how the solution was developed and what other resources (people or tools) were involved to successfully deploy the product. Describe your knowledge and/or experience of information security. Have you assessed system vulnerabilities and proposed risk mitigation strategies? If so, please explain. Desirable Qualifications Knowledge of the Salesforce application and System Administrator duties. Strong communication skills. Experienced in training and guiding users and responding quickly to support tickets. Strong analytical skills and familiar with debugging and troubleshooting issues. Experience with technology governance and security process improvement. Experience in data collection and management, generally and within Salesforce. Experience managing multiple projects simultaneously, communicating effectively between stakeholders, to present complex data findings in a clear and concise manner. Advanced education. Need help with the application process? Join us every Friday at 11:00 am for a FREE interactive Zoom presentation:
How to Apply for State Jobs
#J-18808-Ljbffr