Rivian
Senior Lead, Content Manager, Shared Services
Rivian, Palo Alto, California, United States, 94306
About Rivian
Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Content Manager will be a key strategic role in the development and implementation of world-class employee experience using Service Now and WorkDay technologies. This role is critical in creating, managing, and optimizing content that delivers a consistent, compliant, and intelligent employee experience through the Shared Service Technology model. The primary focus will be creating and commissioning content across the People Team to be delivered to Rivian’s employee base in a consistent and reliable manner with heavy focus on compliance to both external regulatory environment and internal Rivian policy. The Content Manager will leverage AI, automation, and data-driven strategies to develop a robust content ecosystem that supports Rivian's organizational goals and employee development.
Responsibilities
Strategy & Planning Key contributor to the development of the shared services strategy leveraging AI and automation to create a world-class sustainable employee experience. Create, implement a sustainable catalog of content across the People Team functions. Develop and enforce content guidelines that ensure:
Consistent brand voice and messaging Accuracy and relevance to target audiences Compliance with internal policies and external regulatory requirements
Quality & Accuracy Monitor quality standards and metrics for accuracy, reliability, and compliance for the employee experience and adjust content on a regular basis. Create and implement a content calendar for regular audits. Cross Functional Collaboration Collaborating with internal teams (COE’s, HRBP’s, ET, etc) to align content strategy to the broader goals of the People Team organization:
Create persona-based employee content experiences Streamline content creation and distribution workflows Implement intelligent content recommendation systems
Partnering with internal and external teams to fine-tune the model for optimum content output
Training teams to be “citizen developers” and support agents to the development of the model Proactively seek out areas for continuous improvement with COE’s and other stakeholders to refine outputs of the model, creating a “citizen developer” culture.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree preferred. 8+ years of progressive experience in HR or Content Management. Proven track record of successfully leading HR projects and/or implementing shared services models. In-depth knowledge and hands-on experience with HR technologies, particularly ServiceNow (especially Knowledge Management module) and Workday, with a strong ability to leverage technology for process workflows optimization and automation. Strong ethical framework for AI and content management. Exceptional strategic thinking, problem-solving, analytical, and data-driven decision-making skills. Demonstrated expertise in change management, stakeholder management, and effective communication at all levels. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Strong people management skills with a proven ability to build, develop, and inspire high-performing teams. Commitment to continuous learning and professional development in HR best practices and technologies.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
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Read all the information about this opportunity carefully, then use the application button below to send your CV and application.
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
Role Summary
The Content Manager will be a key strategic role in the development and implementation of world-class employee experience using Service Now and WorkDay technologies. This role is critical in creating, managing, and optimizing content that delivers a consistent, compliant, and intelligent employee experience through the Shared Service Technology model. The primary focus will be creating and commissioning content across the People Team to be delivered to Rivian’s employee base in a consistent and reliable manner with heavy focus on compliance to both external regulatory environment and internal Rivian policy. The Content Manager will leverage AI, automation, and data-driven strategies to develop a robust content ecosystem that supports Rivian's organizational goals and employee development.
Responsibilities
Strategy & Planning Key contributor to the development of the shared services strategy leveraging AI and automation to create a world-class sustainable employee experience. Create, implement a sustainable catalog of content across the People Team functions. Develop and enforce content guidelines that ensure:
Consistent brand voice and messaging Accuracy and relevance to target audiences Compliance with internal policies and external regulatory requirements
Quality & Accuracy Monitor quality standards and metrics for accuracy, reliability, and compliance for the employee experience and adjust content on a regular basis. Create and implement a content calendar for regular audits. Cross Functional Collaboration Collaborating with internal teams (COE’s, HRBP’s, ET, etc) to align content strategy to the broader goals of the People Team organization:
Create persona-based employee content experiences Streamline content creation and distribution workflows Implement intelligent content recommendation systems
Partnering with internal and external teams to fine-tune the model for optimum content output
Training teams to be “citizen developers” and support agents to the development of the model Proactively seek out areas for continuous improvement with COE’s and other stakeholders to refine outputs of the model, creating a “citizen developer” culture.
Qualifications
Bachelor's degree in Human Resources, Business Administration, or a related field; advanced degree preferred. 8+ years of progressive experience in HR or Content Management. Proven track record of successfully leading HR projects and/or implementing shared services models. In-depth knowledge and hands-on experience with HR technologies, particularly ServiceNow (especially Knowledge Management module) and Workday, with a strong ability to leverage technology for process workflows optimization and automation. Strong ethical framework for AI and content management. Exceptional strategic thinking, problem-solving, analytical, and data-driven decision-making skills. Demonstrated expertise in change management, stakeholder management, and effective communication at all levels. Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Strong people management skills with a proven ability to build, develop, and inspire high-performing teams. Commitment to continuous learning and professional development in HR best practices and technologies.
Equal Opportunity
Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.
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