Anchor Wave Digital Marketing Agency
Anchor Wave Digital Marketing Agency | Sales Support Administrator
Anchor Wave Digital Marketing Agency, Tucson, Arizona, United States, 85718
Why Join Anchor Wave?
At Anchor Wave, we’re an agency of driven and talented individuals who thrive on collaboration, authenticity, and growth. Our vision is to cultivate a team that is abundance-minded, always growing, and genuinely enjoying the journey together. That’s why we’re seeking team members who are passionate about making an impact, open to feedback, and approach their work with empathy and honesty.
While we’re primarily a remote work environment, we believe in fostering a culture of connection. In addition to hosting in-person events and meetings in Tucson, this role may require attendance at conferences and sales training to support team growth and collaboration. Whether online or face-to-face, communication and collaboration are at the heart of what we do. You’ll find opportunities to connect regularly and contribute authentically to a workplace that prioritizes a positive and friendly atmosphere.
We get it—you spend a significant portion of your life working. That’s why we believe those 40 hours a week should be spent contributing to a mission you believe in and doing it with a team you enjoy. If that resonates with you, you might just be the perfect fit for Anchor Wave!
Sales Support Administrator Role Summary & Purpose
The Sales Support Administrator is the “voice” of the company in many ways, and this role plays a vital part in shaping the reputation of Anchor Wave. The purpose of this role is to keep the sales team organized and empowered to land more deals, creating opportunities for Anchor Wave to provide more of our services to local businesses—which means making a bigger impact on our community.
Responsiveness, approachability, and helpfulness are essential traits, as you’ll often be the first point of contact for clients and prospects. This role is responsible for general reception such as answering phone calls, coordinating support, confirming appointments, and collecting payments. In addition, this role works closely with the sales team by calling leads to schedule appointments, managing contacts in our CRM, sending and following up on contracts, and supporting sales efforts through conference attendance and training sessions.
This is a support role that makes a big impact. We are looking for someone who is great at building connections with our clients and team. The person for this role is someone who enjoys talking with people, is comfortable with outbound calls, and is proactive in maintaining organized systems. Great verbal and written communication is a must! An organized person who enjoys checking-off tasks and thrives in a structured environment would be ideal.
Key Responsibilities
Help Drive Sales Success:
Support the sales team by calling clients and prospects to schedule meetings, confirm appointments, handle rescheduling, and manage client communications to keep the sales pipeline moving efficiently. Manage Client Communications:
Answer phones and professionally handle or direct issues, requests, and inquiries to the appropriate team member, ensuring prompt follow-up and resolution. Prepare Client Agreements:
Draft and finalize new client agreements based on guidelines and templates provided by the team, ensuring accuracy and alignment with company policies. Schedule and Manage Appointments:
Assist the sales team with scheduling by setting up meetings, confirming appointments, and managing rescheduling requests to optimize team efficiency. Assist in Financial Processes:
Assist in collecting payments by calling for payment reminders, processing transactions, and ensuring we have accurate credit card and billing information. Streamline Communication Across Teams:
Facilitate smooth transitions between sales and other departments, ensuring all team members are aligned and informed. CRM Management:
Update and maintain contact records in the CRM system to ensure accurate client and lead information is always available. Client Appreciation Initiatives:
Contribute to programs and activities that enhance client relationships, such as sending thank-you notes, organizing small gifts, or assisting with client events. Department-Wide Support:
Participate in department-wide initiatives, including training sessions, team meetings, and process improvement discussions. Event and Conference Support:
Coordinate logistics for conferences and sales training events, including scheduling, travel arrangements, and material preparation, as needed. Coordinate Remote Equipment:
Organize and manage remote equipment needs, including tracking inventory, ordering supplies, and shipping items to team members as needed. Assist with Administrative Tasks:
Provide general administrative support to ensure the smooth operation of day-to-day activities, such as data entry and reporting.
Requirements:
Friendly, warm demeanor with a desire to be around people and a keen sense of the needs of others. Strong written, verbal, and phone communication skills. Experience making outbound calls to schedule appointments and follow up with prospects. Process-oriented mindset with the ability to learn quickly and adapt to new systems. Ability to work positively and effectively both independently and as part of a team. Experience using CRM tools and maintaining organized, accurate records. (Preferred) Strong organizational skills with a knack for multitasking and prioritizing tasks. Commitment to providing exceptional customer service and supporting team goals. Willingness to attend in-person meetings, conferences, and sales training as required. Home office or professional work environment in the home for Zoom calls while working remotely. The space should be quiet with adequate lighting and internet. Small Business Experience (Preferred) Sales training and experience (Preferred)
At Anchor Wave, we’re an agency of driven and talented individuals who thrive on collaboration, authenticity, and growth. Our vision is to cultivate a team that is abundance-minded, always growing, and genuinely enjoying the journey together. That’s why we’re seeking team members who are passionate about making an impact, open to feedback, and approach their work with empathy and honesty.
While we’re primarily a remote work environment, we believe in fostering a culture of connection. In addition to hosting in-person events and meetings in Tucson, this role may require attendance at conferences and sales training to support team growth and collaboration. Whether online or face-to-face, communication and collaboration are at the heart of what we do. You’ll find opportunities to connect regularly and contribute authentically to a workplace that prioritizes a positive and friendly atmosphere.
We get it—you spend a significant portion of your life working. That’s why we believe those 40 hours a week should be spent contributing to a mission you believe in and doing it with a team you enjoy. If that resonates with you, you might just be the perfect fit for Anchor Wave!
Sales Support Administrator Role Summary & Purpose
The Sales Support Administrator is the “voice” of the company in many ways, and this role plays a vital part in shaping the reputation of Anchor Wave. The purpose of this role is to keep the sales team organized and empowered to land more deals, creating opportunities for Anchor Wave to provide more of our services to local businesses—which means making a bigger impact on our community.
Responsiveness, approachability, and helpfulness are essential traits, as you’ll often be the first point of contact for clients and prospects. This role is responsible for general reception such as answering phone calls, coordinating support, confirming appointments, and collecting payments. In addition, this role works closely with the sales team by calling leads to schedule appointments, managing contacts in our CRM, sending and following up on contracts, and supporting sales efforts through conference attendance and training sessions.
This is a support role that makes a big impact. We are looking for someone who is great at building connections with our clients and team. The person for this role is someone who enjoys talking with people, is comfortable with outbound calls, and is proactive in maintaining organized systems. Great verbal and written communication is a must! An organized person who enjoys checking-off tasks and thrives in a structured environment would be ideal.
Key Responsibilities
Help Drive Sales Success:
Support the sales team by calling clients and prospects to schedule meetings, confirm appointments, handle rescheduling, and manage client communications to keep the sales pipeline moving efficiently. Manage Client Communications:
Answer phones and professionally handle or direct issues, requests, and inquiries to the appropriate team member, ensuring prompt follow-up and resolution. Prepare Client Agreements:
Draft and finalize new client agreements based on guidelines and templates provided by the team, ensuring accuracy and alignment with company policies. Schedule and Manage Appointments:
Assist the sales team with scheduling by setting up meetings, confirming appointments, and managing rescheduling requests to optimize team efficiency. Assist in Financial Processes:
Assist in collecting payments by calling for payment reminders, processing transactions, and ensuring we have accurate credit card and billing information. Streamline Communication Across Teams:
Facilitate smooth transitions between sales and other departments, ensuring all team members are aligned and informed. CRM Management:
Update and maintain contact records in the CRM system to ensure accurate client and lead information is always available. Client Appreciation Initiatives:
Contribute to programs and activities that enhance client relationships, such as sending thank-you notes, organizing small gifts, or assisting with client events. Department-Wide Support:
Participate in department-wide initiatives, including training sessions, team meetings, and process improvement discussions. Event and Conference Support:
Coordinate logistics for conferences and sales training events, including scheduling, travel arrangements, and material preparation, as needed. Coordinate Remote Equipment:
Organize and manage remote equipment needs, including tracking inventory, ordering supplies, and shipping items to team members as needed. Assist with Administrative Tasks:
Provide general administrative support to ensure the smooth operation of day-to-day activities, such as data entry and reporting.
Requirements:
Friendly, warm demeanor with a desire to be around people and a keen sense of the needs of others. Strong written, verbal, and phone communication skills. Experience making outbound calls to schedule appointments and follow up with prospects. Process-oriented mindset with the ability to learn quickly and adapt to new systems. Ability to work positively and effectively both independently and as part of a team. Experience using CRM tools and maintaining organized, accurate records. (Preferred) Strong organizational skills with a knack for multitasking and prioritizing tasks. Commitment to providing exceptional customer service and supporting team goals. Willingness to attend in-person meetings, conferences, and sales training as required. Home office or professional work environment in the home for Zoom calls while working remotely. The space should be quiet with adequate lighting and internet. Small Business Experience (Preferred) Sales training and experience (Preferred)