LanceSoft
Audio Visual Technician Job at LanceSoft in San Mateo
LanceSoft, San Mateo, CA, United States, 94409
Job Title: Audio Visual Technician
Job Duration: 6 months contract with possible extension
Work Type: On Site
Overview/ Responsibilities:
Audio Visual Technician
On-site 5 days in Bay Area locations - Travel will be required (SF, Foster City, Fremont)
The Audio Visual team within Client Services is responsible for all conferencing technology, digital
signage, and AV services for internal company events. As an Audio Visual Technician, you will help
Engineers build out new conference rooms, maintain and troubleshoot existing rooms, evaluate new
solutions, and support special events. This role requires strong customer service, problem solving, and
communication skills.
RESPONSIBILITIES
•Provide support for all clients internal audio visual equipment including conference room displays,
cameras, microphones, speakers, controllers, and cabling.
•Provide production support for meetings and live streams (All Hands, Executive Meetings, and
Webinars).
•Maintain AV support ticket queue, prioritizing urgent tickets with excellent follow-up.
•Perform physical sweeps of conference rooms and digital signage to verify functionality.
•Evaluate and implement new hardware and software solutions.
•Troubleshoot issues in real-time during live events both in person and remotely.
•Create and maintain documentation for internal team processes and user-facing support articles.
QUALIFICATIONS
•Excellent verbal and written communication skills.
•4+ years in a similar audio visual or IT support role.
•2+ Years of Experience running live company events streamed to multiple locations.
•Ability to manuveur tight spaces and lift up to 50 pounds.
•Experience managing Zoom Rooms and relevant conferencing hardware.
•Familiarity configuring iOS, macOS, or other meeting room controllers.
•Basic knowledge of networking concepts and troubleshooting connectivity issues.
•Basic knowledge of Windows and macOS troubleshooting as it relates to conferencing and
company events.
•Experience providing white glove executive support preferred.
Job Duration: 6 months contract with possible extension
Work Type: On Site
Overview/ Responsibilities:
Audio Visual Technician
On-site 5 days in Bay Area locations - Travel will be required (SF, Foster City, Fremont)
The Audio Visual team within Client Services is responsible for all conferencing technology, digital
signage, and AV services for internal company events. As an Audio Visual Technician, you will help
Engineers build out new conference rooms, maintain and troubleshoot existing rooms, evaluate new
solutions, and support special events. This role requires strong customer service, problem solving, and
communication skills.
RESPONSIBILITIES
•Provide support for all clients internal audio visual equipment including conference room displays,
cameras, microphones, speakers, controllers, and cabling.
•Provide production support for meetings and live streams (All Hands, Executive Meetings, and
Webinars).
•Maintain AV support ticket queue, prioritizing urgent tickets with excellent follow-up.
•Perform physical sweeps of conference rooms and digital signage to verify functionality.
•Evaluate and implement new hardware and software solutions.
•Troubleshoot issues in real-time during live events both in person and remotely.
•Create and maintain documentation for internal team processes and user-facing support articles.
QUALIFICATIONS
•Excellent verbal and written communication skills.
•4+ years in a similar audio visual or IT support role.
•2+ Years of Experience running live company events streamed to multiple locations.
•Ability to manuveur tight spaces and lift up to 50 pounds.
•Experience managing Zoom Rooms and relevant conferencing hardware.
•Familiarity configuring iOS, macOS, or other meeting room controllers.
•Basic knowledge of networking concepts and troubleshooting connectivity issues.
•Basic knowledge of Windows and macOS troubleshooting as it relates to conferencing and
company events.
•Experience providing white glove executive support preferred.