Inkspirenize is hiring: Public Relations Assistant in Austin

Job Title: Customer Service Assistant
Department: Customer Service
Location: Austin, TX
Reports To: Customer Service Manager

Job Summary:
We are seeking a motivated and friendly Customer Service Assistant to join our team. The ideal candidate will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience. You will play a key role in maintaining customer satisfaction and fostering long-term relationships.

1. Customer Support:

   • Respond promptly to customer inquiries via phone, email, live chat, or in person.
   • Provide accurate information regarding products, services, and policies.

2. Problem Resolution:

   • Handle customer complaints with professionalism and empathy, working toward timely and effective resolutions.
   • Escalate complex issues to the appropriate department when necessary.

3. Order Management:

   • Assist customers with order placement, tracking, and returns/exchanges.
   • Ensure all orders and inquiries are processed accurately and within established timeframes.

4. Record Keeping:

   • Maintain detailed records of customer interactions, transactions, and feedback using company systems.
   • Prepare and submit reports on customer service metrics as required.

5. Collaboration:

   • Work closely with team members and other departments to address customer needs.
   • Share customer feedback to help improve products, services, and processes.

• • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer relationship management (CRM) software and basic office applications.
  • Ability to multitask and manage time effectively in a fast-paced environment.