Prep Coordinator, Audio Job at PRG North America in La Vergne

Overview

PRG is the world’s leading provider of services and solutions in entertainment and live events. Every day, we turn the creative vision of our customers into production and technical reality, deepening their connection to their audiences. What sets us apart are our people. No other company in our industry has such a deep and diverse bench of talent, working across theatre, TV, film, music, corporate events, equipment rental and more. With over 250 patents and registered trademarks, PRG is defined by innovation. And through our network of 38 offices spanning five continents, we can deliver for our customers anywhere around the globe.

Responsibilities

• Assist Prep Floor Manager in supervision of techs assigned to prep process area of responsibility (prep floor, storeroom, etc.) ensuring all orders/assignments are completed and communicated.
• Provide coaching, mentoring and development to all assigned team members encouraging the acquisition of additional skills, knowledge, and experience.
• Assist Prep Floor Manager to assign daily workload based on resources, customer requirements, etc.
• Assist clients during and after prep with any equipment related questions or issues.
• Liaise with customers and all internal departments to deliver the highest customer service and quality in the fulfillment of a client order.

Essential Functions

• Assist with day-to-day management and supervision of Prep techs assigned to prep floor.
• Ensure and monitor all resources supporting the prep floor to ensure the utmost in customer service.
• Assist Prep Floor Manager to oversee resources which locate and pick client’s equipment orders.
• Track parts and equipment shortages and report weekly (or as required).
• Ensure all customer equipment packages are assembled complete and ensure proper fit of all components.
• Work with clients as their equipment requirements change during testing.
• Identify potential faults to equipment and notify relevant departments.
• Stay informed on industry trends, new equipment becoming available, and our competitor’s inventory.
• Support Audio Team with Prepping Audio and Audio Rack builds.

Qualifications

• Working knowledge of specifications and applications of equipment housed including operation, service, and repair procedures.
• Basic understanding of camera theory.
• Strong interpersonal skills and focus on delighting customers.
• Ability to operate in a fast-paced environment.
• Strong computer skills and knowledge of common camera rental practices.
• Strong organizational skills and attention to detail.

Physical Demands

• Must be able to remain in a stationary position for extended periods of time.
• Occasionally lift and/or move up to 20 pounds.
• Ability to see clearly during responsibilities on and off a computer.
• Effective communication skills in both written and verbal forms.

Travel Required

• Travel may occasionally be required to on-site systems and facilities.
• Must have valid Driver’s License.

Required Education and Experience

• Extensive AV/TV/Film industry experience preferred.
• High school diploma or equivalent education, Bachelor’s preferred.
• Proficient in Microsoft Outlook, Word, and Excel.
• Experience working in a Windows / MAC OS based environment.

EEO and Disclosure

PRG is an Equal Opportunity Employer and a drug-free work environment. Pre-employment testing will be required. This is a safety sensitive position and will require pre-employment drug screening. PRG participates in E-Verify.