Helpdesk Operator Job at Troy Public Radio in Troy

Below you will find the details for the Helpdesk Operator position in Information Technology, including responsibilities and qualifications.

Position Responsibilities:

1. Answer IT Helpdesk phone calls and provide basic troubleshooting for computer problems.
2. Direct callers to the online knowledge base and other resources for additional support.
3. Assist callers in creating helpdesk accounts, submitting tickets, and utilizing support history tools.
4. Submit, review, update, and close tickets for callers as needed.
5. Direct callers to appropriate further assistance if the issue is not supported by IT Helpdesk.
6. Rotate and log backup tapes as covered in training.
7. Perform other additional duties as assigned.

Minimum Qualifications:

1. High school diploma or equivalent.
2. Basic computer knowledge.

Preferred Qualifications:

1. Experience working as a helpdesk operator.

Work Hours: Varying hours to include nights, weekends, and holidays.

Hazardous Conditions: n/a

Supervisory Responsibility: No

Required Documents:

• Resume
• Cover Letter
• List of References

Optional Documents:

• Letter of Reference 1

- Employment is contingent upon a satisfactory background check.
- Troy University is an Equal Employment Opportunity and Affirmative Action employer.
- Troy University participates in eVerify.