Assistant Community Manager Job at The Scion Group in Columbia Township
The Scion Group, Columbia Township, MO, United States
Your Opportunity
Scion is paving a path in student living and we’re seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.
If you are passionate about customer service and have a detailed eye for account management – we want you!
You’ll work in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.
Your Benefits
- Discretionary annual bonus
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k Matching
- Paid Maternal Leave
- Parental Leave
- Learning reimbursement opportunities
Your Responsibilities
Staff Development and Leadership
- Provide leadership and coaching for staff performance and foster a positive and productive team environment.
- Assist with attracting, hiring, retaining and training exceptional team members.
- Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
- Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.
Property Administration
- Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
- Assist with planning and leading the team in executing successful annual Turnover processes.
- Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
- Ensure move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.
Facilities & Capital
- Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
- Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments.
- Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
- Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
- Coordinate work order requests with appropriate staff or vendors.
Financial Performance
- Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
- Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
- Post and collect damage charges from quarterly inspections.
- Assess damage at move-out to calculate required charges and prepare final billing or processes refunds.
Customer Experience & Sales
- Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
- Perform weekly market surveys.
- Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
- Manage promotional material and property incentives meeting marketing and concession budget.
- Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.
- Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.
- Manage all escalated resident concerns and account matters in a timely manner.
The responsibilities listed above may not be all inclusive.
What We Require
- Exceptional written and verbal communicator
- Meticulous detail orientation
- Customer-centric mindset
- 1+ years’ experience working at living communities/property management
- Proficient in Property Management Systems (Entrata preferred)
Operational Details
- Job location is at the assigned property. May be required to travel periodically.
- Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.