Assistant Community Manager Job at Tbwa Chiat/Day Inc in Cleveland

Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 17,000 units under management. Fairstead’s commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management.

Fairstead’s primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel “Right at Home.” We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator.

Fairstead’s Core Values: Empathy, Innovation, Entrepreneurship, Determination & Integrity

Fairstead has an exciting opportunity at one of our properties, and we are looking for an Assistant Property Manager to join our team! The Assistant Property Manager assists and supports the planning, implementing, and managing the daily operations of the property. They assist in the management of onsite activities and the overall performance of the property. They perform various duties including administrative, financial, and resident relations.

RESPONSIBILITIES

• Assists Property Manager to ensure compliance in all aspects of the HUD (Housing and Urban Development) 4350.3 Handbook.
• Executes intervention strategies for tenants who are non-compliant with lease/compliance requirements.
• Assists in the preparation of the property for REAC reviews, EHS violations cleared, Management and Occupancy Reviews (MOR), Investor Site Reviews, Low-Income Housing Tax Credit (LIHTC) Reviews, and performs annual and interim recertification reviews.
• Documents lease violations and coordinates evictions.
• Promotes resident satisfaction and retention by responding to questions, complaints, and requests promptly, taking appropriate action to resolve and address service issues.
• Ensures the property’s maintenance team members respond and complete resident service requests.
• Assists tenants with requests, questions, problems, and complaints.
• Alerts staff of move-ins, move-outs, and any emergencies.
• Provides excellent customer service and displays a courteous and professional attitude towards all residents and visitors.
• Responsible for regularly tracking arrears and following up with tenants per the company policy.
• Oversees the lease renewal program for appropriate retention rate.
• Works with the in-house legal team to track the status of rent payments.
• Oversees accounting transactions and ensures all rents are collected, posted, and deposited daily.
• Creates purchase orders in Yardi.
• Answers phone calls, messages, and emails promptly; within a few hours but never exceeding 24 hours.
• Performs or assists with any operations as required to maintain workflow and to meet schedules.
• Performs other duties as needed.

QUALIFICATIONS:

To perform the job successfully, the following skills and/or experience are required to qualify for the position.

• Two (2) years of experience in affordable housing leasing or property management.
• Knowledge and experience in the local residential market.
• Experience with EIV and Yardi.
• Proficient in Microsoft Office Suite.
• Strong written and verbal communication skills.
• Able to learn and work with property management applications.
• Quick learner and great attitude.