Sales Associate - Chandler Fashion Center 0743 Job at Forever 21 in Chandler

Overview

The Sales Associate is responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience. The Sales Associate brings a positive attitude and service mentality to every interaction in an effort to delight the Forever 21 shopper.

Responsibilities

1. Consistently creates a welcoming environment as customers enter or exit the store.
2. Immediately responds to customer inquiries and needs.
3. Proactively seeks opportunities to deliver a great customer experience.
4. Assists in the location, availability, and selection of merchandise.
5. Uses basic selling techniques to engage with the customer.
6. Introduces current sales, promotions, credit card applications, and other brand initiatives to gain customer loyalty.
7. Follows the Company’s Customer FIRST model (Friendly Greeting, Identifying Needs, Responding, Suggesting and Styling, and Thanking).
8. Completes sales transactions and maintains proper accountability at registers.
9. Processes merchandise returns and exchanges courteously and under company guidelines.
10. Speaks positively about the brand, customers, and team members.
11. Demonstrates initiative, teamwork, and ownership in every interaction.
12. Maintains the visual standards for the selling floor, fitting rooms, visual displays, and presentations.
13. Assists in daily store recovery, before, during, or after store opening hours.
14. Adheres to company policies, procedures, and loss prevention practices.
15. Shares feedback and ideas with management to improve store processes.
16. Adapts to a quickly changing environment while managing multiple tasks.
17. Provides support for all cross-functional departments.
18. Helps set the tone and standards that drive customer satisfaction and lead the business to be recognizable within the market.

Qualifications

1. Must be at least 16 years of age.
2. Minimum of one year of retail sales experience and previous cash handling experience is preferred.
3. Must be energetic and charismatic.
4. Must have strong communication, organizational, and time management skills.
5. Must have excellent interpersonal skills and act with integrity and business maturity.
6. Must be able to complete sales transactions in the POS register system.
7. Must be available to work a flexible schedule, including closing shifts, weekends, and holidays.
8. Must be able to spend up to 100% of working time standing and walking.
9. Must be able to lift and carry up to 50 lbs.
10. Must be able to perform repetitive finger, hand, and wrist motions, as well as bending, stooping, reaching, squatting, kneeling, pushing, pulling, climbing ladders, and working with cleaning chemicals.

Requirements & EEO Statement

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship, and any other characteristic protected by law (“Protected Characteristics”).

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