Library Assistant - PT - Access Services Job at Champaign County Library in Cham

Under the supervision of the Access Services Manager, assists customers with checking out library materials and registering for library cards. Provides prompt and friendly service to customers of all ages at the Check-out Desk, assisting them with a variety of tasks relating to their use of library materials. Answers questions and solves problems for library customers in a friendly and efficient way. Assists with check-in, materials handling, and other tasks necessary to maintain efficiently the constant heavy flow of items through the department. Varied schedule includes daytime, evening and weekend shifts.

Responsibilities:

• Utilizes the integrated library system effectively and efficiently
• Issues and updates library cards in-person and online
• Monitors the operation of the automated materials handling equipment
• Monitors the operation of and assists customers with self-check computers
• Assists customers by telephone, email, and curbside
• Checks in and inspects library materials
• Collects fees, when applicable
• Promotes library programs with customers
• Greets customers and answers questions
• Assists with shelving and pulls items requested by customers as needed
• Maintains a clean and organized workspace
• Assists with training of staff and volunteers
• Participates in departmental and library-wide training and activities, including technology and safety training
• Provides excellent internal and external customer service
• Other duties as assigned

Qualifications:

• Ability to learn and perform routine library functions and procedures accurately and efficiently
• Ability to learn and use the integrated library system
• Ability to learn operation of and troubleshoot automated materials handling equipment
• Ability to operate a cash register and apply money collecting procedures
• Ability to issue guidance and ensure compliance with the Library’s Rules of Conduct and policies
• Strong commitment to public service
• Positive attitude and strong work ethic
• Ability to work with library customers and staff in a friendly and efficient manner
• Excellent oral and written communication skills
• Proficiency in workplace productivity software, including skills in Microsoft Office Suite
• Ability to maintain reliable attendance and regular schedule
• Ability to maintain a varied schedule, including day, evening, and weekend rotations
• Good vision and hearing to effectively engage with customers
• Manual dexterity to operate computer and telephone equipment
• Physical ability to regularly lift library materials weighing up to 40 lbs, and to push fully loaded carts of library materials, as well as bend and stretch to reach high and low shelves
• Satisfactory pre-employment background check

Education and Experience:

• High school diploma or GED required
• Customer service experience preferred
• Public library experience preferred
• Knowledge of Spanish and/or French is helpful
• Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities