Library Technician I (Freeman Branch) Job at Harris County in Houston

Harris County Public Library (HCPL) - History

The Harris County Public Library (HCPL) system, established in 1921, began as a collection of small libraries located in stores, post offices, and private homes. Over the years, it has grown into a robust network comprising 26 branch libraries, two technology service centers, and two partner locations that provide collection and circulation services. HCPL serves the communities of unincorporated Harris County and cities without independent library systems.

In 2024, HCPL received the prestigious National Medal for Museum and Library Service, the highest honor awarded to libraries in the United States. Bestowed annually by the Institute of Museum and Library Services (IMLS), this award recognizes institutions that deliver exceptional service to their communities. The library was recognized for innovative initiatives like HCPL Connected, Enhanced+ Library Cards, and its Mobile Outreach Librarian program.

HCPL is also recognized as one of the best places to work, offering a supportive and inclusive environment that fosters innovation, collaboration, and professional growth. Its dedication to employee well-being, diversity, and community impact makes HCPL more than just a workplace—it’s where individuals can grow, inspire, and contribute to meaningful change.

What you will do at Harris County Public Library:

This position is responsible for the end-to-end customer service experience by connecting customers with the information they seek. Perform circulation tasks and support innovative programs. Demonstrate knowledge of all library operations and deliver an exceptional customer service experience. Exemplify the high standards and expectations for the library system in its daily operations and services.

Duties and Responsibilities:

• Provide customer service and manage customer accounts using the integrated library system software in the library and during outreach events.
• Assist patrons on computers, answering phones, and assisting with requests for assistance.
• Check in and deliver holds, returned items, and new items.
• Pull expired holds, shelve returned and new items, run reports, and look for lost items on the shelves.
• Provide basic reference service in the library and during outreach events.
• Promote library services to the community.
• Accurately enter data, handle sensitive customer information, and handle cash transactions.
• Maintain and promote an engaging and attractive library collection.
• Attend staff meetings, activities, and professional conferences and actively serve on committees.
• Other duties as assigned.

Harris County is an Equal Opportunity Employer. If you need special services or accommodations, please call (713) 274-5445 or email ADACoordinator@bmd.hctx.net.

This position is subject to a criminal history check. Only relevant convictions will be considered and, even when considered, may not automatically disqualify the candidate.

Education:

• High School diploma or GED equivalency.

Experience:

• One (1) year of verifiable Customer Service experience.

Additional Information:

• Available and reliable transportation for work-related duties.
• Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED) must be readily available upon request.

Knowledge, Skills and Abilities:

• Customer service principles promoting positive partnership and public relations.
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills (verbal and written).
• Ability to establish and maintain effective working relationships and foster teamwork in a diverse environment.
• Ability to work well with public and staff members.
• Cash handling practices ensuring accountability and accuracy.
• Work with various cultural and ethnic groups in a discreet and effective manner.
• Proficient with Social Media (Facebook, Twitter, Instagram, etc.).
• Proficient with the Internet and Office 365.
• Must use your personal mobile device for our Multifactor Authentication process.

NOTE: Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Language:

• Bilingual (preferred).

Position Type and Typical Hours of Work:

• Part-time | Regular.
• Typical shifts are Day, Evening, Nights, Weekends, etc.

Salary:

• $16.76 Per Hour.
• Paid Biweekly.

Work Environment:

• This job typically operates in a professional office environment.
• This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
• At times, work can be performed in an outdoor environment and possible exposure to inclement weather or various temperature changes.
• There could be exposure to dangerous or aggressive/adverse populations.

Physical Demands:

• Sitting for long periods; light physical activity that may include walking, standing, stooping, bending, reaching, lifting, and carrying. Ability to lift, carry, and exert up to 25 pounds. Occasionally lifts, carries, and exerts up to 40 pounds.

Reporting Relationships:

• Reports to Positions: Branch Manager, Assistant Branch Manager, or Library Technician Supervisor.
• Supervises Positions: None.

Work Location:

• Freeman Branch Library - 16616 Diana Ln, Houston, TX 77062.

Employment may be contingent on passing a drug screen and meeting other standards.

Due to a high volume of applications, positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

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