Library Services Coordinator-Reference & Information Services Job at The Univers

Library Services Coordinator
Requisition ID: req31181
Working Title: Library Services Coordinator-Reference & Information Services
Position Grade: 12

Position Summary

The University of New Mexico, College of University Libraries & Learning Sciences (UL&LS), has an opening for a full-time Library Services Coordinator for Reference and Information Services. We seek a service-oriented individual with a proven ability to lead and implement services in a collaborative environment. This position joins the Access Services team, which includes circulation and help/information services; resource sharing and delivery services; stewardship of physical library collections; and oversight for learning and creative spaces.

THE POSITION AND TEAM

The Library Services Coordinator (LSC) for Reference and Information Services coordinates frontline public services delivery via chat, text, email, and other modes across the University Libraries. The position oversees the training and support of staff and student employees providing information services and works closely with the Operations Manager of each building to schedule and implement reference and information services for library patrons. The LSC will compile statistics and provide broad assessment of information services within the context of Access Services and the Library’s Assessment Team. The LSC will collaborate with faculty and staff providing reference services outside of Access Services and will lead the cross-departmental Reference Working Group to assess and implement frontline information services.

The position serves on the Access Services Leadership team, forging positive relationships within groups focused on user-focused services development, delivery, and assessment. The position reports to the Director of Access Services.

THE ENVIRONMENT

UNM is a Tier I Research Institution, a Hispanic-serving institution, and the flagship university in a majority minority state. The College of University Libraries & Learning Sciences affirms its commitment to honor diversity, ensure fairness and access, and create an environment where all employees are treated respectfully, supporting UNM and CUL&LS JEADI (Justice, Equity, Accessibility, Diversity, and Inclusion) initiatives.

The College includes University Libraries, the Organization, Information and Learning Sciences (OILS) academic program, and the UNM Press. University Libraries is a member of the Association of Research Libraries, the Greater Western Library Alliance, and the New Mexico Consortium of Academic Libraries. University Libraries contains over 3 million volumes and includes three central campus libraries: Centennial Science & Engineering Library, Fine Arts & Design Library, and Zimmerman Library. A fourth facility, the South Campus Repository, serves as a long-term offsite repository for library collections.

Founded in 1889, the University of New Mexico sits on the traditional homelands of the Pueblo of Sandia. We honor the land itself and those who remain stewards throughout generations and acknowledge our committed relationship to Indigenous peoples.

Conditions of Employment

Minimum Qualifications:

Bachelor's degree; at least 4 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution above the minimum education requirement may be substituted for experience on a year-for-year basis.

Preferred Qualifications:

1. Demonstrated successful experience providing information and reference services, including services delivered in person, by phone, email, chat, text, and/or other emerging technologies.
2. Demonstrated success in leading projects and coordinating work across a large team or between different groups.
3. Experience with program or service activity evaluation.
4. Experience providing other access services, such as circulation and reserves.
5. Demonstrated oral, written, and interpersonal communication skills.
6. Demonstrated ability to work creatively, collaboratively, and effectively, both as a team member and leader.

Additional Requirements:

Campus: Main - Albuquerque, NM
Department: CULLS (107A)
Employment Type: Staff
Staff Type: Regular - Full-Time
Status: Exempt
Pay Monthly: $3,697.20 - $5,191.33
Benefits Eligible: This is a benefits eligible position.

The University of New Mexico provides a comprehensive package of benefits including medical, dental, vision, and life insurance. See the Benefits home page for more information.

Application Instructions:

Only applications submitted through the official UNMJobs site will be accepted. If you are viewing this job advertisement on a 3rd party site, please visit UNMJobs to submit an application.

To be considered, the following are required: Cover Letter, Resume, and Completed Application.

Positions posted with a Staff Type of Regular or Term are eligible for the Veteran Preference Program. See the Veteran Preference Program webpage for additional details.

The University of New Mexico is