Licensed Team Lead - Mayagüez, PR - LensCrafters
Luxottica, PR, United States
At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.
By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.
LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.
GENERAL FUNCTION
The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
While working in Retail:
- Ensure the LensCrafters team provides unsurpassed Customer Service
- Assist customers with selections, provide recommendations, assist sales associates
- Serve as a responsible alternate store key holder
Under current & valid state Opticianry license performs the following:
- Provide expertise & product knowledge on lens choices based on the patient’s vision needs & OD prescription
- Adjust and/or repair eyewear as needed
- Present & dispense eyewear
- Perform accurate digital measurements
While working in Lab, if applicable:
- Custom fit glasses & precisely place prescription in lenses
- Work with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensure finished eyewear meets optical standards & customer requirements
- Create a safe working environment for all, demonstrating safe work practices
- Be responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
BASIC QUALIFICATIONS
- HS diploma/GED
- Current & valid state Opticianry license
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem-solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
PREFERRED QUALIFICATIONS
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- LensCrafters Final Eyewear Inspector Certification
- Optical machinery/instruments experience
- AccuFit Digital Measurement System certification
- Knowledge of current store merchandise & lens options