Desktop Support Representative - San Juan, PR, Job at Optum in San Juan

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Tech Support Specialist, you will be a member of a dynamic team involved with providing technical support and issue resolution to internal and external customers, including users of all types and skill levels. Responsibilities may also include security access processing, ID tracking, maintenance of reporting logs, password reset assistance, PC hardware/software inventory checks, and stocking of spare parts, as well as more advanced troubleshooting and support.

Primary Responsibilities:

• Configure laptops, desktops, tablets, and mobile devices for end users
• Configure and manage printers across the enterprise
• Remote control end user devices to troubleshoot and remediate application or OS incidents
• Troubleshoot corporate applications with the use of a knowledge base and assign issues to the appropriate support group as needed
• Provide face-to-face technical support to clients
• Follow all escalation procedures according to service level agreements
• Provide an accurate record of each incident in the management tracking tool
• Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function
• Act as a technical resource to others to resolve problems, issues, errors, or related
• Anticipate customer needs and proactively identify solutions
• Plan, prioritize, organize, and complete work to meet established objectives

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role

#J-18808-Ljbffr