About Transdev:
Transdev is the largest private sector operator of multiple modes of passenger transit in the US, providing bus, rail, paratransit, and shuttle services. We manage over 200 transportation contracts for cities, transit authorities, and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, enhance quality of life, and contribute to a more sustainable environment.
We are seeking Radio Dispatchers in Dallas, TX!
Pay: $19/hour
Major Responsibilities
- Oversees road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
- Provides customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips.
- Manages emergency situations for vehicle operators, acting as a liaison between the carrier and emergency services.
- Manages daily service by reviewing route performance and proactively responding to situations that impact customer service.
Minimum Education & Certifications Required
- High school diploma or equivalent
- Technical degree preferred
Minimum Experience & Skills Required
- 3-5 years' experience
- Excellent verbal and interpersonal skills.
- Problem solving and analytical abilities.
- Excellent customer service skills
Physical Requirements & Working Conditions
- Incumbent must be able to move about the office and between floors; utilize standard office equipment; access filing system/cabinets; and communicate effectively and efficiently in person or by telephone.
- Sitting for extended periods of time.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO)
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