Radio Dispatcher Water

CIVIL SERVICE COMMISSION ANNOUNCEMENT # 2024-112 CS

RADIO DISPATCHER – WATER (OPEN)

Application must be made electronically through the City of Cleveland’s website:

THE ELECTRONIC APPLICATION PERIOD IS FROM 12:01 A.M. ON FRIDAY, DECEMBER 20, 2024 UNTIL 11:59 PM. ON THURSDAY, JANUARY 16, 2024. NOTE: APPLICATIONS WILL NOT BE ACCEPTED AFTER 11:59 PM ON THURSDAY, JANUARY 16, 2024.

SALARY: The prevailing salary for this position as established by Ordinance of the Council of the City of Cleveland is $23.87 - $25.97 per hour.

TYPING TEST: This portion is Pass/Fail.

WRITTEN EXAMINATION: The exam may be computerized, or a traditional pencil and paper designed to test the objectives of the duties and minimum qualifications of the classification.

NOTE: CANDIDATES MUST BE ABLE TO TYPE AT LEAST 25 WPM (Gross words per minute minus errors). FAILURE TO OBTAIN 25 WPM WILL RESULT IN A GRADE OF ZERO.

Under supervision, monitors and operates multi-channel radios, telephones, and/or Closed Circuit Television Systems. Answers incoming telephone calls for service, eliciting pertinent information to write work orders. Coordinates and dispatches work orders to the proper personnel. Maintains close contact with field personnel, assesses information, and provides updates and assistance as needed. Provides information to callers and contacts other additional units and/or outside agencies if necessary. Maintains accurate documentation and records of work orders and the work dispatched. May update account information on the billing system, perform paging of public announcements, or manage the lost and found process. Performs other job-related duties as required.

WATER - High School Diploma or GED required. Three years of full-time paid experience within the City of Cleveland’s Water Distribution and Maintenance field units and/or Meter Operations section required. Must display good communication skills and have a good understanding of Distribution and Maintenance operations (inclusive of roll maps). Must be able to work with the public in adverse situations and display the ability to use problem-solving techniques/initiatives on a continuous basis. Must be able to accurately type 25 words per minute. Experience with the Division of Water’s billing system and proficiency with Microsoft Office is preferred.

NOTE: Minimum qualifications must be met as of the last day of the filing period unless otherwise stated.

In accordance with the Ordinances of the City of Cleveland: A person who has had as his/her primary residence in the City of Cleveland for at least one year at the time of filing a Civil Service application, and desires to take an entry-level Civil Service examination, shall, if a passing grade on the written examination is attained, have ten (10) points added to his/her passing score. (NOTE: Not all Examinations consider residency credit in the scoring process) To substantiate a claim for residency points, Applicants must UPLOAD LEGIBLE COPIES of the following:

https://www.clevelandohio.gov/sites/clevelandohio/files/AffidavitOfResidency0321.pdf

Veterans' preference will be awarded, when applicable, to eligible veterans in accordance with Civil Service Rules 4.40E, 4.40F and 4.40G. Proof of active service or a DD Form 214 must be presented to the Commission at the time of filing application for the examination in which credit is sought in order to qualify for veterans' credit. If the applicant has received an honorable discharge or a general discharge under honorable conditions, that applicant shall receive an additional five (5) points added to their raw score on the examination; or ten (10) points are added to their raw score on the examination if the applicant’s supporting documentation indicates more than fifteen percent (15%) service-connected disability.

NOTE: Only DD Form 214 (long form) or an official armed service document indicating type of discharge or separation and the dates of active service will be accepted as proof of active service.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, sex, national origin/ancestry, military status, disability, age, and religion.

The City’s guiding principles are as follows: Placing Clevelanders at the Center, Empowering Employees to Do Purposeful Work, Defining Clear and Pragmatic Objectives, Leading with Trust and Transparency, Striving for Equity in All We Do, and Embracing Change. All City employees are responsible for embracing and carrying out these principles in all that they do.

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