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SST Direct

Video Surveillance Agent I - Overnight Shift Job at SST Direct in Bowie

SST Direct, Bowie, MD, United States, 20721

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DIRECT HIRE: A great entry-level opportunity in Bowie, MD. The Video Surveillance Agent I is responsible for observing and responding to urgent situations in a call center environment and acts as a liaison between client, field officers, and emergency response personnel to ensure accurate and timely communication. As the key point of contact in an emergency, the Video Surveillance Agent I must provide exceptional customer service and good judgment to help facilitate the safety and welfare of life and property.


Pay: $18/hr, $20 after 60-day probationary period

Benefits: Health, dental and vision insurance eligibility, 401K with employer match, PTO, Short Term Disability, Long Term Disability & Life Insurance, Paid Parental Leave after 1 year of work, Vacation Reimbursement Program, Eligible for overtime and shift differential hours.


The Video Surveillance Agent I position is a 100% on-site position with overnight shift hours. The position could include evenings, weekends, and holidays.


MUST BE ABLE TO WORK FRIDAY - SUNDAY 6 PM - 6 AM (12 - HOUR SHIFTS)

KEY RESPONSIBILITIES

  1. Monitor client sites and dispatch police department as needed.
  2. Provide continuous observation and surveillance for client sites.
  3. Coordinate efforts to effectively safeguard assets and enhance the safety of patrons and staff.
  4. Report incidents or suspicious activity to client representatives or company management utilizing established procedures.
  5. Responsible for the prioritization and management of critical and non-critical events including but not limited to access control, safety breaches, intrusion detection, video tours, and emergency response.
  6. Respond appropriately to events by evaluating the situation and reviewing the client post orders on what procedures to follow for each request type.
  7. Gather data and documents within proper systems as required.
  8. Inform client, field management, or law enforcement/EMS of any serious safety, business jeopardy, or other operational situations.
  9. Provide event history and update information as appropriate.
  10. Document daily activity and incident reports in the company’s online system with concise, detailed, and accurate information.
  11. Provide ongoing administrative support for the RTOC and shift supervisors.
  12. Advise shift supervisors of any updates with contact profiles, database information, or procedures.
  13. Seek updates from clients and field supervisors and update in the RTOC database.
  14. Assist with and/or initiate projects that improve the overall efficiency of the MVG Operation Center, such as testing and evaluating new security technologies.
  15. Deliver excellent customer service.
  16. Perform other duties as assigned.

MINIMUM QUALIFICATIONS

  • High school diploma or equivalent.

PREFERRED QUALIFICATIONS

  • Minimum of one year customer service experience (not essential).
  • Basic computer skills.
  • Excellent verbal and written communication skills (clear and concise).
  • Excellent organizational skills and attention to detail.
  • Strong problem-solving skills.
  • Ability to handle multiple priorities in a fast-paced environment.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Continuously seeking process improvement.
  • Excellent customer service skills.

SAFETY AND QUALITY CONTROL

  • Ensure that the company’s safety program is always enforced at a zero-tolerance on the project site.
  • Ensure the company’s quality control plan is enforced.

TRAINING AND CERTIFICATIONS

  • Company training as assigned.

A successful candidate must pass a pre-employment drug test and background check.

Once you've applied, for a faster response, please text "VSA" to 904-712-6140.

INDH

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