Rep 1, Cust Svc Video Repair Job at Spectrum in New York
Spectrum, New York, NY, United States, 10261
This position is On-Site in a Call Center Environment
PAY RATE - $20 per hour
CLASS START DATE - MARCH 18, 2025
Extensive training provided for 13 weeks from Tuesday through Saturday from 10:00AM to 7:00PM.
After completion of training - must be flexible to work a schedule of 1:00PM - 10:00PM with 2 days off.
Are you a tech-savvy problem solver? Do you have the patience to help customers and a knack for providing friendly service? Are you great at multitasking and communicating? Then working as a professional Customer Service Representative at Spectrum may be right for you.
BE PART OF THE CONNECTION
At Spectrum, we keep more than 31 million customers connected. As a Customer Service Representative with a focus on Video Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who are subscribed to our high-quality cable and video products. Every day, your work will strengthen connections between Spectrum and our customers.
WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Learning about our core TV products, services, and billing processes to provide knowledgeable and timely customer service
- Representing a Fortune 100 company and being the voice of Spectrum
- Troubleshooting and resolving technical issues related to cable and video services
- Interacting with customers through inbound phone calls to resolve a variety of topics, including billing questions, account updates, subscriber challenges, and more
- Resolving TV inquiries while creating best-in-class customer experiences
- Working in an open, friendly environment with a supportive, energetic team
We’re a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you will find yourself in the office answering calls, resolving issues, navigating computer systems, and learning a lot about our business. If you enjoy talking to people and fast-paced work, you’ll thrive inside our customer service environment.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Education: High school diploma or equivalent
- Schedule: Ability to work a variety of schedules including nights, weekends, and holidays
- Language: Ability to read, write, speak and understand English
Preferred Qualifications
- Experience: 6+ months of customer service experience; 1+ year working with computers and software applications; 6+ months of heavy volume phone experience in customer service or a call center
- Technical Skills: MS Office, computer skills, typing
- Skills: Communication, organization, time management, multi-tasking, customer service
- Abilities: Dependable, professional, solution-oriented, results-driven, resilient
SPECTRUM CONNECTS YOU TO MORE
- Tools + Tech: Work with innovative, customer service technology and information systems
- Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed
- Competitive Pay: Generous $20 per hour starting pay
- Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company
- Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
- Total Rewards: Our comprehensive benefits are among the best in the industry
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CRP113 2025-45877 2025
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
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