Service Writer Job at LCC Powersports in Kansas City

Intake Responsibilities:

• Intakes guest vehicles, helps diagnose customer's problems and service needs, schedules work, assigns jobs to service technicians, and communicates job status to guests.

Major Duties and Responsibilities:

• Assists service department in maintaining a smooth running efficient service department with a high degree of customer satisfaction.
• Listens to guests needs to completely understand desired repairs for accurate and clear description on the repair order.
• Estimates cost and completion times at time of work order write up and clearly communicates them to guest.
• Assigns jobs to technicians based on skill level and current resource utilization.
• Opens and closes all customer paid, warranty, and internal repair orders.
• Follows procedures for quick and efficient handling of warranty items and proper storage of these items.
• Maintains enthusiasm and displays positive attitude to provide complete guest satisfaction in person and on the phone.
• Promptly notifies guests of any changes, delays, and/or additional work needed.
• Sells additional services by marketing service specials and/or additional work needed.
• Vehicle deliveries using store truck and trailer.

Qualifications & Job Requirements:

• Powersports background or general knowledge of Powersports.
• Auto or motorcycle industry experience preferred, but not required.
• Forklift experience preferred.
• Current motorcycle endorsed license required with clean record.

Compensation and Benefits:

• $14 to $18 per hour (based on experience).
• Goal based bonuses.
• Paid Holidays.
• Paid Vacation.
• Paid Training.
• SEP-IRA retirement account.
• Health Insurance reimbursement program.
• Discounts on soft goods and vehicles.
• 5 day work week (Sunday/Monday off).

Contact:

• Send your resume to email@lccpowersports.com.

We are not currently hiring for this position, but feel free to send us your resume!

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