Tractorsusa is hiring: Service Writer in Kings Mountain

Please Apply Online Through Indeed by Clicking Here

Duties:
- Greet customers and provide excellent customer service.
- Listen to customer concerns and accurately document vehicle issues.
- Schedule appointments and communicate with customers regarding service updates.
- Create repair orders and ensure accurate transmission of information to the service technicians.
- Provide estimates for repairs and discuss pricing with customers.
- Handle cash transactions and maintain accurate cash handling procedures.
- Coordinate with parts department to ensure timely delivery of necessary parts for repairs.
- Assist with vehicle check-in and check-out processes.
- Maintain a clean and organized work area.
- Answer phone calls and provide customer support.

Skills:
- Technical and mechanical knowledge is required.
- Knowledge of Ag Tractors, small engines, and turf equipment is required.
- Strong communication skills, both verbal and written.
- Excellent customer service skills with the ability to handle customer complaints or concerns in a professional manner.
- Attention to detail and ability to accurately document information.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficient computer skills for creating repair orders and communicating with customers.
- Must be able to stand/sit/kneel throughout the workday and lift more than 50lbs on a regular basis.

We offer competitive pay based on experience and skills. This is a full-time position. Please submit your resume along with a cover letter detailing your relevant experience.

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