Mobile Service Writer Job at Miller Transportation Group in Lumberton

Miller Ford Lincoln is looking for a Mobile Service Writer to join our family-owned automotive dealership that has been serving our neighbors and community for over 100 years. We are looking for a highly motivated growth-driven individual to join our team. This is an excellent opportunity for the right candidate and includes opportunity for growth and long-term success.

Mobile Service Writer Responsibilities:

1. Serve as the immediate supervisor and service writer for the mobile service technicians, and handle additional service writing for the shop's Quick Lane.
2. Greet service customers promptly in a professional and courteous manner.
3. Inspect vehicles at check-in and refer to service history to accurately identify and verify customer’s service needs.
4. Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
5. Provide accurate cost and time of completion estimates for the services recommended; communicate and get proper authorization from customers.
6. Check on the progress of services to vehicles throughout the day and contact customers to communicate and receive approval regarding any changes in the cost estimate, promised time of delivery, or recommended services.
7. Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
8. Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow-up.
9. Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer.
10. Meet requirements of the state and federal law for automobile repair and consumer protection.

Minimum Requirements:

1. At least one year of experience as a service advisor/writer.
2. Prior experience as an auto technician is preferred, but not required.
3. High school diploma or equivalent.
4. Valid driver license.
5. Ability to work well in a process-driven environment.
6. Outstanding communication skills, both verbal and written.

Compensation and Benefits:

1. Competitive compensation: $45,000-60,000 per year.
2. Steady Schedule: Monday through Friday 7:30am-5pm and Saturday (by rotation) 8am-1pm.
3. Paid Vacation and Holidays.
4. Comprehensive medical, vision, and dental insurance with HRA, HSA, and FSA options.
5. 401(k) with a company provided match.
6. Company-paid life insurance.
7. Employee Discounts and an Employee Assistance Program.