Amazon is hiring: Senior Technical Editor, AWS Support in Seattle

Job ID: 2875055 | Amazon Web Services, Inc.

At AWS, our success hinges on our ability to empower customers with clear, concise, and accurate technical information. As our Senior Technical Editor, you'll be the guardian of quality for our support content, ensuring that millions of AWS users can easily understand and apply complex technical concepts and independently solve problems. Your expertise will be crucial in transforming intricate AWS technologies into accessible knowledge, directly impacting customer success and satisfaction. Without your keen eye for detail and ability to simplify complex information, our customers might struggle to fully leverage the power of AWS. Your work will not only enhance the user experience but also significantly reduce support inquiries, allowing our engineering teams to focus on innovation. In essence, you'll be the bridge between AWS's technology and our customers' ability to use it effectively.

Key job responsibilities

You'll lead the editorial process for AWS Support content, working closely with technical writers, support engineers, and subject matter experts. Your role will involve not just editing, but also shaping the overall content strategy to align with AWS Support objectives and customer needs.

1. Elevate the quality of our technical content, ensuring it's not just accurate, but also clear, consistent, and audience-focused.
2. Mentor and guide a team of writers and editors, fostering a culture of excellence in technical communication.
3. Develop and implement editorial guidelines that set the standard for AWS Support content.
4. Partner with cross-functional teams to create content that addresses customer pain points and accelerates problem resolution.
5. Analyze content performance metrics to drive continuous improvement in our knowledge base.

About the team

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

BASIC QUALIFICATIONS

1. 5+ years of relevant work experience.
2. Your project management skills are exceptional, allowing you to juggle multiple high-priority projects effortlessly.
3. You're an expert in building, refining and applying style guides to technical content, ensuring consistency across a large body of work.
4. You have a deep understanding of how to structure information for maximum clarity and impact.

PREFERRED QUALIFICATIONS

1. You have experience with AWS services or cloud technologies.
2. You've led editorial teams or mentored junior editors and writers.
3. You're familiar with SEO principles and their application to technical content.
4. You hold a certification in technical writing or editing.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $102,200/year in our lowest geographic market up to $178,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.

Posted: January 8, 2025 (Updated 1 day ago)

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