Jotform is hiring: Senior Social Media Manager in San Francisco

About Jotform

Jotform is a bootstrapped San Francisco-based SaaS company with over 25 million users worldwide. We like keeping things agile, independent, and fun, and believe everyone should be able to create their own online forms. Our 10,000+ ready-made form templates, 100+ integrations, and more than 380 widgets have made us one of the most popular online form builders for organizations of all sizes — from small businesses to enterprises. We believe paperwork shouldn’t slow anyone down; we’re dedicated to making online data and payment collection as seamless as possible.

Jotform values autonomy, respect, and productivity in our teammates. We’ve been growing steadily and are always on the lookout for talented individuals to join our team.

The Role

Our company is in an exciting growth phase, and we’re looking for a savvy Senior Social Media Manager with deep experience building and engaging large audiences through various social media platforms, including X, LinkedIn, Facebook, and more.

Your primary focus will be to grow Jotform’s social media presence by implementing data-driven strategies, creating compelling content, and exploring innovative approaches to audience engagement. Success in this role means delivering measurable growth in organic engagement, followers, and overall brand awareness through our social media channels.

This is a full-time in-office role located at our San Francisco office and reports to the VP of Marketing.

What You’ll Do

• Grow our audience: Take ownership of Jotform’s social media strategy with a laser focus on significantly increasing followers, engagement, and community involvement across all major platforms (X, LinkedIn, Facebook, Instagram, etc).
• Set KPIs and deliver results: Define clear, growth-oriented social media KPIs, track performance, and iterate to meet ambitious goals.
• Develop high-impact strategies: Build long-term, innovative strategies for audience growth, grounded in analytics, best practices, and emerging trends.
• Create and curate content: Lead the creation of shareable, engaging, and platform-specific content tailored to target audiences.
• Experiment and expand: Explore various platforms (e.g., TikTok, Reddit) to reach untapped audiences and maximize our social media footprint and brand awareness.
• Engage with users: Interact with users to build relationships, address questions, and manage feedback that informs product and marketing decisions.
• Analyze and Optimize: Regularly review data to identify what’s working, adjust strategies, and share actionable insights with the marketing team.

About You

• Proven track record in audience growth: 5+ years of professional social media experience, with specific examples of campaigns or initiatives that led to substantial audience growth.
• Data-Driven and results-oriented: Strong understanding of social media metrics and the ability to turn insights into actionable strategies.
• Creative and fast-paced: A quick thinker who thrives in high-energy environments, with exceptional writing skills that adapt to different platforms and audiences.
• Trend-savvy: Always up to date on the latest social media trends, tools, and best practices.
• Innovative and open to experimentation: Comfortable taking risks to try new approaches and platforms for growth.
• Team-oriented: Experience collaborating across international teams and integrating social media insights into broader marketing goals.

Benefits and perks

• 100% employer-paid medical, dental, and vision insurance premiums for employees and families
• 401(k) with 4% company match
• 10 days annual vacation, plus 12 company holidays, and office closure between Christmas and New Year
• FSA and EAP
• $2,500 annual professional development stipend after one year of employment
• Fully paid commuter benefit (up to $315 per month)
• Convenient location next to the Embarcadero with a great view of the Bay!

Our process

We thank all applicants in advance for their interest and taking the time to apply for this position at Jotform!

We hand review all applications! If you are short-listed, we will contact you for a short screening call to get to know you better. If you don’t get a call, please don’t be disappointed! We receive many applications for each role.

Jotform is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.

Jotform values your privacy.

You can find more information regarding our applicant privacy notice here: https://www.jotform.com/job-applicant-privacy/