Social Media Strategist

Job Title: Digital Media Advisor / Customer Service Representative Position Type: 1 year (Possibility of extension up to 2 years) Location: Berkeley Heights, NJ (Hybrid- training period is on site) Pay-rate: $30/h on W2 GENERAL FUNCTION - Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter) Support client's public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices Follow Brand and Care provided social FAQ documents for launches and key social moments Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer Recognizes and recommends new ways to influence consumers in their purchase decision Alert critical customer complaints to internal Care and Brand teams and assist with problem-solving Provide social content and engagement recommendations based on consumer feedback and trends Stay up to date on new social media platforms, tools and best practices Live in the social ecosystem, stay on top of emerging trends in the landscape Required Skills: Bachelor’s Degree 1-2 years’ social media engagement experience Customer Service experience desired Customer obsessed mindset Knowledge and experience with major social media platforms required Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends Report back to internal team to funnel insights into product / experience / content creation strategy High level of organization, attention to detail and positive attitude Interest in beauty, fashion and/or lifestyle brands Exceptional writing skills Excellent problem-solving ability Proficient in Microsoft applications including PowerPoint, Word and Excel.