Community Manager Job at Robson Property Management in Springfield

Job Title: Community Manager 

Full Time, Remote, Monday through Friday, 8am-5pm

Job Description:

A Community Manager is responsible for providing the overall supervision of a Community Association. The Community Manager interacts with internal and external customers including homeowners, vendors, board members, and committee members, as well as staff at the Robson Property Management (RPM).

• Supervise the operation and administration of the Association in accordance with the management agreement and Association’s policies and procedures.
• Acts as or oversees the primary liaison with Association Board of Directors and homeowners as needed.
• Perform/Direct administrative and management duties as requested by the Board of Directors and in accordance with the management agreement.
•  Ensure RPM community management tools are being effectively developed and utilized such as annual calendar, action item list, agendas, committee charters, procurement procedures, FY operating budget, etc.
• Review monthly financial reports of the Association.
• Work with vendors and process invoices on weekly basis.
• Assist in on-boarding any new clients and keep software database up to date.Provide and/or oversee recommendations to the Association’s Board of Directors and/or committees regarding major capital expenditures as required to maintain the desired community appearance and operation.Monitor corporate and client delinquency rates and collections process for assigned accounts.
• Attend Board of Directors and Annual Meetings per the management agreement.
• Prepare Board Meeting packets according to established time frames.
• Maintain unit and contract files relating to the operations of the Association.
• Assist the Board of Directors/ARC with the architectural review process.
• Coordinate the inspection of building facilities and/or common area and arrange appropriate follow up actions as required.
• Responsible for routine and special project vendor management including procurement as well as performance evaluation as contracted.
• Other duties as assigned.

Requirements:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.) at a proficient level.
• Knowledge of communities/property/real estate and/or Homeowners Associations.
• Knowledge of the role of the Association’s board, the Community Association Manager, and how those roles interface with the requests of homeowners.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail-oriented, and a team player.
• Time management and time-critical prioritization skills.

Education & Experience:

• Bachelor's Degree
• 1 - 3 years of Community Association experience