Senior Community Manager Job at The Community Builders, Inc. in Boston

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Overview
About The Community Builders: The Community Builders, Inc. (TCB) is a nationally recognized nonprofit developer, owner, and manager of affordable and mixed-income residential and commercial properties. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. We do this by developing, financing, and operating high-quality affordable mixed-income housing, coordinating access to support services, and planning and implementing other community and economic initiatives critical to the communities we serve. Every employee who works for The Community Builders understands what it means to make a significant difference in the lives of others.

Position Description
This is an exciting and unique opportunity to join a progressive and mission-based organization and become involved in the redevelopment of the Mildred Hailey Apartments located in the vibrant Jamaica Plain area of Boston. Currently, construction is underway but nearing completion of the first two buildings, totaling 223 new apartment homes, a 6800 square foot community center, a business tech center, and a 274-space underground parking garage. When all phases are completed there will be 673 new apartment homes for new and returning residents.

Under the direction of the Portfolio Operations Manager, the Senior Community Manager is responsible for the daily operations of multiple communities, with an emphasis on achieving financial objectives, physical condition and curb appeal, and internal and external customer service. This role may provide training to onboard new team members and participate in the takeover and transition of other buildings. One of the primary goals of the Senior Community Manager is to increase cash flow by maximizing occupancy/revenue and minimizing operating expenses while maintaining the physical asset. It is imperative to provide a quality living environment and superb customer service for all residents. Responsible for establishing a positive and productive working relationship with the property’s team members and other departments, adhering to the company’s Mission Statement and ensuring the site is in compliance with all regulatory requirements.

Essential Functions

• Development and achievement of the operating budgets. Conduct a monthly variance review of operating statements with Assistant Community Manager(s) and Service Manager(s) to develop and implement steps to improve performance.
• Involved in recruiting, selection, training, coaching, managing, and motivating team members. Provide timely and consistent feedback regarding performance.
• Lead, motivate, and direct site teams and provide ongoing training and mentoring for day-to-day operations and compliance with standard operating policies and processes.
• Ensure site teams’ time is tracked in ADP and approved bi-weekly, and work to ensure overtime is accurately tracked and kept to a minimum.
• Perform written and verbal performance evaluations for all team members in accordance with company guidelines, and provide recommendations for compensation or promotions.
• Responsible for accurate and timely entry of all revenue transactions and rent collection in accordance with policy and procedures to maximize income and property.
• Responsible for invoice review, coding, and approval of goods and services that are budgeted and within TCB levels of authority.
• Petty cash management/oversight.
• Comprehend and review monthly property financial reports and report both orally and in writing on significant variances.
• Must meet budgeted revenue and operating expense targets and ensure monthly anticipated cash flow.
• Responsible for legal proceedings for non-rent payment processes, including notice to quit for nonpayment of rent.
• Submission of monthly bad debt and timely submittal of resident collections to the collection agency per the SOP.
• Apply for and implement annual rent increases to optimize income in accordance with program guidelines.
• Monitor lease expirations, initiating and completing re-certifications and lease renewals within 30 days of lease expiration date.
• Leasing of units in compliance with the site’s approved Tenant Selection and Affirmative Fair Housing Marketing Plans to maintain occupancy at 97% or above.
• Compliance with Affirmative Fair Housing Marketing Plan, Regulatory Agreement, Funding Program Requirements, and Federal, State, or Local Requirements.
• Oversight of upkeep of the property, including regular inspections of the property to delegate maintenance and safety and preventative maintenance.
• Responsible for meeting or exceeding all HQS and REAC standards or inspections as applicable.
• Review the schedule of long-term and short-term physical needs of the property.
• Remain current and knowledgeable of applicable affordable programs of the community.
• Accountable for having and adhering to an energy conservation plan.
• Monitor work order systems, including open work orders and preventative maintenance.
• Notification and thorough incident reporting of all incidents with proper risk management.
• Organize, prepare, and submit quarterly, timely, and accurate requests for operating or replacement reserve draw requests.
• Maintaining onsite resident and vendor files, ensuring compliance with TCB, agency, and regulatory standards.
• Guide and participate in general clerical responsibilities including typing, filing, answering the telephone, greeting visitors, and ordering supplies and equipment.
• Personal contact and follow-up as needed on issues involving violations of building rules or occupancy agreement.
• Coordinate with resident associations and groups the provision of activities for the building, assessing needs and interests of residents.
• Works closely with Community Life Initiatives to ensure needs of residents are met.
• Other duties that arise and as assigned.

Additional Responsibilities

• Corporate Committees
• Attend trainings, seminars, and conferences
• Available for emergencies, on-call duties, resident functions, and weekends as needed.

Knowledge, Skills And Abilities

• Strong Microsoft Word, Excel, Outlook, and Yardi or other industry software experience required.
• Excellent verbal and written communication skills required.
• Knowledge of Federal Fair Housing Laws & Guidelines and knowledge of regulatory programs and policies.
• Excellent Customer Service skills required.
• Bilingual a plus.
• Excellent leadership skills.

Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is required to move around the building or site and access file cabinets, equipment, etc.
• May require travel dependent on business needs.
• Must work under deadlines and ability to meet deadlines.
• Ability to lift up to 50 pounds as needed.

Education & Experience
College degree and/or 3+ years of experience in Property Management, Hotel, Hospitality, or Retail required.

• Industry designations (COS, LIHTC, ARM, CPM, CPMC, etc.) required and/or ability to achieve certification within 6 months of hiring.
• Minimum team supervision experience of at least 3 people (hiring, performance management, training).

The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy/Planning and Information Technology

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