Sparrow Partners is hiring: Assistant Community Manager in Phoenix

Our Mission
Sparrow exists to create thriving communities that feel like home. Through thoughtful design, state of the art construction and highly engaged management, we help our community members build meaningful connections, lead vibrant lives and feel a strong sense of belonging.

The Role
As an Assistant Community Manager at our Amberlin Arrowhead community you will support the management and daily operations at one of our 55+ Active Adult communities. Reporting to the Community Manager, this is an exciting opportunity to help us achieve our mission of building community.

What You’ll Do…
Daily Operations

• Support the Community Manager with all phases of on-site operations including rent collection, invoice payments, budget management, community member communications, daily activities/events, management of vendors and maintenance teams.
• Develop strong personal relationships with our community members.
• Maintain high expectations for the upkeep of the community and swiftly address concerns.
• Support the achievement of established budgeted financial and operational goals including revenue, occupancy, and expense management.
• Use YARDI to monitor apartment availability, qualify prospects and manage community member data.
• Achieve high community member satisfaction and retention by providing exemplary service and executing our Lifestyle & Engagement program centered around the following pillars (Strengthen your Body, Sharpen your Mind, Share your Gifts) including sales event set up, tear down and encouraging participation.
• Ensure the community meets the Company’s standards for show quality by daily inspecting and communicating to the community’s maintenance team members.
• Provide hospitable and high-quality service to ensure a memorable experience for all.

Sales and Retention

• Assist with community social media accounts to promote the Sparrow lifestyle.
• Conduct community tours and help share the Sparrow lifestyle with prospective community members with a focus on building strong personal relationships and deeply understanding their needs.
• Document and respond to all leads in a timely manner including personal follow-ups to nurture relationships and interest.
• Process applications, credit/criminal background screening; prepare leases and move-in packages to ensure a smooth community member experience.
• Achieve high community member satisfaction and promote retention.
• Execute and perform activities in support of the community's lease renewal program by preparing lease renewal letters and packages in a personalized and timely manner.

Qualifications

• A high school diploma and a valid driver’s license.
• Minimum of 3+ years professional management experience preferably with lease-up properties in multifamily housing, Active Adult, or hospitality.
• Experience maintaining financial records and budget management.
• Experience using YARDI or other property management software.
• Proficient in Microsoft Word, Excel and Outlook.
• Effective communication skills and skilled at navigating conflict.
• Familiarity with Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.