SP+ (SP Plus) is hiring: PR - Guest Service Representative in San Juan
SP+ (SP Plus), San Juan, PR, United States, 00902
Welcome to USA Parking System, “The Hospitality Parking Company”
We appreciate your interest in employment opportunities with us. We are looking to enhance our team with high-quality talented associates that can deliver 5 Diamond Service Everyday to Everybody!
ASSOCIATE COMMITMENT
At USA Parking, we recognize that the unique talent of our associates is our competitive advantage. We value our team and create an atmosphere of trust, integrity, and respect. USA Parking is committed to development by providing opportunities for personal growth and promoting from within for career advancement.
SERVICE COMMITMENT
At USA Parking, we are committed to exceeding service expectations. We respect our customers and clients by providing a prompt and precise service experience in a genuine and courteous manner. An enthusiastic and informed hospitality professional will engage each customer and anticipate their individual needs.
10 PRINCIPLES OF QUALITY
- I always smile, I am on stage!
- I move fast, drive slow and make safety and security my top priority.
- I have the opportunity to continuously learn, grow and develop.
- I am passionate about delivering exceptional customer service every day.
- I am knowledgeable about my job, my location and understand what I am responsible for.
- I am empowered and use service recovery skills to resolve any customer concerns.
- I own my work area, it will be neat clean and immaculately maintained.
- I am proud of my professional appearance and behavior.
- I post up, pay attention and have a sense of urgency for the work that I do.
- I create an environment of teamwork and treat everyone with respect.
3 STEPS OF CUSTOMER SERVICE
- Deliver a personalized Warm Welcome: Make an immediate connection with your customer.
- Anticipate and create a flawless experience: Think ahead and deliver service excellence.
- Finish with a Fond Farewell: Express your sincere gratitude.
Your Path to Success
If you’re looking for not just a job but a career, you have come to the right company! We pride ourselves in promotion from within and offer continual, ongoing training at all levels of the organization. Whatever your aspiration – whether it’s part-time valet, cashier, or managing entire parking services at a hotel – USA Parking offers all the challenges, opportunities and diversity you’re looking for.
Things to Know
Drug Free Work Place
USA Parking provides a substance-free workplace. All candidates offered a position will undergo a pre-employment drug test as part of our hiring process.
Background Check Information