Tbwa Chiat/Day Inc is hiring: Principal UX Researcher in San Jose

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity

Global Research at OKX is a team of 8 researchers across the world, we drive customer centricity and innovation for the company, by delivering customer voice and insights into all phases of product development to make products usable and useful. We work in agile and embedded model, working very closely with product and design teams to implement our insights.

What You’ll Be Doing

• Proactively identify research opportunities with product managers, product designers, content designers, and/or data analysts.
• Drive end-to-end research frameworks and business impact at the organizational level through research.
• Generate research roadmaps and secure consensus from stakeholders on scope and deliverable timelines.
• Lead and execute a variety of qualitative and quantitative research projects from planning to facilitation to reporting.
• Communicate research insights in credible ways to help teams understand the needs of our users.
• Build research panels and continuous user feedback loops.

What We Look For In You

• Bachelor's degree with at least 12+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating.
• Ability to work with CEO and C-suite executives with crisp communication and influencing strategic decisions.
• Solid understanding of primary qualitative and quantitative research methodologies such as usability tests, interviews, surveys, card sorting, tree testing, and know when these are best used.
• Experience in mentoring and coaching team members.
• Flexibility in working style and passion for crypto/blockchain.
• Excellent communication and facilitation skills, including educating the team about user research.
• Strong problem-solving skills and ability to work autonomously in a fast-paced work environment.
• Candidates with more experience will be considered as Sr. Staff UX Researcher.
• Experience working with product teams (PM, Design and more).
• Knowledge and interest in the blockchain and fintech industry.

Benefits

• L&D programs and Education subsidy for employees' growth and development.
• Various team building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependents.
• More that we love to tell you along the process!

OKX Statement:

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The salary range for this position is $190,815 - $330,000. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.

Apply for this job

First Name *

Last Name *

Email *

Phone *

Location (City) *

Resume/CV *

Are you able to work in our San Jose office 3x/week? *

What is your notice period to your current employer? *

LinkedIn Profile *

Do you now, or will you in the future, require a visa sponsorship to work in the US? *

Why OKX? *

Are you passionate about the crypto space? If so, please elaborate. *

What is the reason you are looking for a change? *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Voluntary Self-Identification of Disability

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally).
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS.
• Blind or low vision.
• Cancer (past or present).
• Cardiovascular or heart disease.
• Celiac disease.
• Cerebral palsy.
• Deaf or serious difficulty hearing.
• Diabetes.
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders.
• Epilepsy or other seizure disorder.
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome.
• Intellectual or developmental disability.
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD.
• Missing limbs or partially missing limbs.
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports.
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS).
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities.
• Partial or complete paralysis (any cause).
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema.
• Short stature (dwarfism).
• Traumatic brain injury.