Park Community Credit Union is hiring: Video Teller in Chicago

Park Community Credit Union is an Equal Opportunity Employer

***This position has a hybrid work arrangement with the understanding that onsite work may be scheduled.

Company Description:
Park Community is Kentucky’s largest Community Development Financial Institution (CDFI) Credit Union. Owned by members and focused on empowering communities, fueling dreams and fostering belonging, the organization is committed to financial inclusion and serving underserved communities to create thriving environments. Park Community envisions a world where hope, opportunity and belonging unite us all.

Role:
While delivering service through the Interactive Teller systems, you are responsible for:

• Completing the member's financial transactions in a professional and efficient manner
• Effectively listening and answering member's questions
• Assisting the Credit Union in the achievement of its goal to always make a positive difference in each member's financial life
• Providing the highest quality of service to internal/external members
• Identifying members' financial needs and recommending products and services that would meet those needs

Major Duties and Responsibilities:
While meeting the service standards for the Credit Union, you will:

• Receive and process member financial transactions, including deposits, withdrawals and loan payments; transfer amounts from member accounts as directed
• Post transactions to member accounts and maintain member records
• Utilize the Interactive Teller Machines (ITM)
• Welcome members and provide routine information concerning accounts and services
• Direct members to branch staff for specific transactions or services unable to be performed by the ITM
• Focus on communicating clear instructions to ensure ease of use, accuracy and efficiency with all transactions
• Remain abreast of the ITM technology and delivery methods as they develop and/or change
• Achieve individual goals and assist in reaching established department goals
• Engage in conversations with members on Park’s products and services, when applicable
• Keep manager informed of issues that may arise with the ITM when serving members
• Perform other duties as assigned

Expectations:
1. To deliver high quality member service.
2. To provide friendly, professional and accurate service and support to all members and coworkers and achieve high ratings for Service Excellence.
3. To engage in conversations with members on the credit union products/services focused on meeting the member's financial needs.
4. Provide clear communication through the Interactive Teller Machines for ease of use for members.
5. To follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error.
6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance.
7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Knowledge and Skills:

• Experience: One year to three years of similar or related experience.
• Education: A high school education or GED.
• Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job.
  • Work involves much personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, building relationships,