Tbwa Chiat/Day Inc is hiring: Associate Manager- Visual Merchandising in Boston

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must-have fashion and key pieces that together are the foundation of a modern wardrobe.

Club Monaco was recently acquired by Regent, LP, a leading private equity firm based in Beverly Hills.

Position Overview

The Associate Manager contributes to the financial growth of the company by ensuring customer service exceeds expectations, operational integrity in how we operate, and development and promotability of our human resources. They will be responsible for supporting the goals of the company and individual store. The Associate Selling Manager can also have specialty within the store, including merchandising, inventory, or project-related tasks.

Responsibilities

• Drive overall store productivity: lead the selling floor, drive individual and team sales/productivity.
• Create and foster a database of Club Monaco customers.
• Implement a Personal Shopper Program.
• Provide unsurpassed customer service at all times.
• Implement a monthly outreach program to update client base as new product reaches the store.
• Brainstorm ideas for in-store events.
• Partner with store management team and district manager to execute store events.
• Field customer inquiries, including questions about specific products, quality issues, return policy questions, etc.
• Implement a system to track monthly sales, number of inquiries, type of inquiries, etc.
• Lead Product Knowledge sessions for store staff.
• Communicate product and customer feedback to managers.
• Assist the SM/GM with Visual, Team, and Operational Duties.
• Responsible for opening and closing the store on designated shifts.
• Ensure monitoring and execution of daily payroll goals.
• Assume Store Manager responsibilities in their absence.
• Organize schedules for Assistant, Managers-in-Training, and Stylists (as needed).
• Achieve or exceed financial plans through effective planning and execution thereby contributing to the Company’s overall financial results.
• Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/exceed goals.
• Utilize all tools/support available to develop creative approaches to driving business results.
• Monitor sales and financial results and take appropriate action at the store level.
• Ensure store actions optimize sales, merchandise investment, wage investment, and minimize stock shortage.
• Ensure disciplined control of all store expenses.
• Lead the store’s business planning process.

Human Resources

• Contribute to long-term growth through minimum turnover, recruiting high-level candidates, and maintaining a store team of managers and service associates able to meet service and sales goals.
• Encourage empowerment, reinforce ownership, and lead a positive work environment.
• Ensure management and service associates clearly understand and meet job expectations.
• Select, train, and motivate management and associates to meet their responsibilities.
• Schedule and facilitate training sessions to develop individual and overall team skills and abilities.
• Model and coach selling service as well as other skills.
• Provide continuous performance feedback and necessary training to assist them in meeting current and future position requirements.

Inventory Management and Marketing

• Contribute to Company growth through marketing and inventory management.
• Maximize inventory to achieve planned sales through actions focused on selling what we own today.
• Assess and react to opportunities provided by competition.
• Ensure operational integrity in routines and practices in how the store works.
• Train managers and service associates in inventory management and supervise physical inventory count.
• Train/coach and audit store management and associates regularly on meeting timelines and standards related to markdowns, promotional setup, merchandising direction, damage processing, consolidations, and overall store standards.

Visual Presentation/Store Maintenance

• Ensure the Brand Integrity of the company is reflected to customers.
• Train and support management and service associates in the planning and supervision of store flips and regular merchandising needs.
• Ensure store works to merchandising/flip calendars.
• Ensure store meets visual merchandising and maintenance standards.

Loss Prevention Methods, Policies, and Procedures

• Monitor the application of policies and procedures.
• Model accurate and appropriate knowledge and use of policies and procedures.
• Regular follow-up and partnership with LP responsible on audit standards/results/training and actions needed to meet loss prevention standards.
• Review and audit all payroll procedures to ensure accurate reporting at store level.

Leadership Attributes

• Contribute to the building of a customer service-driven Company through leadership skills and personal attributes.
• Lead business segments on the sales floor and drive personal productivity.
• Responsible for all opening and closing procedures of the store on all designated shifts.

Experience, Skills, and Knowledge

• Minimum of 5 years retail management experience.
• Computer proficiency with MS Office; Outlook, Excel, Word.
• Excellent interpersonal skills supporting a team environment.
• Excellent English communication - verbal and written.
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail.
• Ability to recognize and react to changing work demands.
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner.
• Goal-oriented: ability to stay focused on creating winning results.
• Dedicated to high levels of Customer Service and Sales Productivity.
• Must be able to work shifts standing and walking and be able to lift approx 20 lbs.
• Required to travel to remote areas for business meetings.
• Must be able to pack, unpack, and move stock when supporting receiving/stocking store functions.

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