Tbwa Chiat/Day Inc
Service Writer Job at Tbwa Chiat/Day Inc in Saint Louis
Tbwa Chiat/Day Inc, Saint Louis, MI, United States, 48880
Assists the Service Manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.
Responsibilities
- Manages billing cycle days to the target number.
- Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
- Supports technicians with notes on work orders.
- Manages customer calls and creates work orders to be assigned.
- Supports a regional call support and dispatch to help the customer experience.
- Follows up with customers on equipment involving shop or part delays.
- Ensures payroll is up to date.
- Post Technician time to Work Orders.
- Report Service Department time to Payroll.
- This person is in charge of opening, reviewing, and closing all work orders.
- Create quote from existing SPG/MST library.
- Answer all Service Department directed calls.
- Address/engage all Service Department customers.
- Collection of payment upon completion on job(s).
- Interaction with John Deere personnel.
- Send internal quote for trade-in equipment.
- Maintains Service Department filing and records.
- Updates customer profiles using equipment, hours, or other information from the work order(s).
- Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
- Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
- Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.
Qualifications
- 2-3 years of experience as a service/warranty clerk is preferred.
- Administrative, data entry, or office setting experience would be beneficial.
- High School Diploma or GED equivalent is required.
- Basic knowledge of accounting practices.
- Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
- Knowledge of office procedures.
- General understanding of mechanical/technical terms is preferred.
- Knowledge of equipment models or numbers.
- Basic knowledge of how pieces of machinery function or what they are intended to do.
Additional Requirements
- Valid Driver’s License preferred.
- Competitive wage paid bi-weekly.
- 401(k) plan with company match.
- Company-paid short-term disability.
- Health Savings Account (HSA) with company match.
- Flexible Spending Account (FSA).
- Paid Time Off (PTO).
- Paid holidays.
- Employee referral bonus.
- Dependent Care Assistance Plan.
- Employee Assistance Program.
- Wellness Program.
Working Conditions
- Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.