Senior Account Manager, Adult Learner Audience Generation Job at Vista Equity Pa

Senior Account Manager, Adult Learner Audience Generation

At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement.

The Role in Brief:

The Senior Account Manager is responsible for developing and maintaining relationships with colleges, universities, and other institutions that are active members of EAB/Adult Learner Recruitment Audience Generation with the goals of adopting the lead/inquiry generation strategies, providing service-based value delivery, and securing the renewal of partnership contracts.

This position will be based in Richmond, VA or Washington, D.C.

Primary Responsibilities:

Commercial Responsibilities

1. Foster relationships with key decision makers and main points of contact at partner institutions and proactively manage these relationships throughout the year.
2. Determine the service plan which will drive the greatest value and greatest likelihood of renewal for each partner organization.
3. Create and manage renewal and upgrade contracting process, from proposal creation to partner execution.
4. Participate in regular revenue tracking meetings with manager and senior leadership.
5. Synthesize and communicate partner challenges, interests, and ‘hot topics’ to manager and broader team.
6. Understand partner goals and tee up sales leads for other relevant EAB product offerings.

Service Delivery Responsibilities

1. Map Adult Learner Audience Generation strategies to existing EAB offerings and services.
2. Communicate progress, outcomes, partnership vision, and strategic recommendations to partners regularly.
3. Manage inbound service requests and turn them into partner improvement opportunities.
4. Oversee and execute partner onboarding process starting with sales hand-off.

Technical Support Responsibilities

1. Develop presentation and report deliverables for both internal and external customers.
2. Track status of specific support tasks and projects using Salesforce platform.

Basic Qualifications:

1. Must possess a minimum of 3 years’ experience in sales, account management, and/or relationship management.
2. Excellent communication (written, oral, interpersonal) and presentation skills.
3. Proven ability to meet goals and deadlines.
4. Willingness to travel up to 15%.
5. Valid U.S. driver’s license.

Compensation:

The anticipated starting salary (base) range for this role is $65,000 – 74,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location.

At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected, and heard.

To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need.