Client Success Manager - PR AGENCY EXPERIENCE A MUST Job at Red Fan Communicatio

Client Success Manager - PR AGENCY EXPERIENCE A MUST

Architecting the future of B2B tech narratives as CEO of a communications firm that transforms emerging companies into market leaders.

About Us

Red Fan Communications is a strategic B2B communications and advisory firm where communications is more than just messaging—it's a critical business function that drives growth and bottom-line results. Our data-driven approach helps executives and marketing leaders develop powerful go-to-market strategies, build stakeholder relationships, and establish their brands as market leaders.

We're proud "Fan"-atics when it comes to communications, living for newsworthy stories and thriving on crafting executive messaging that turns complex ideas into compelling narratives.

The Role

As a Client Success Manager, you'll lead our high-profile accounts and serve as the strategic backbone of our client relationships. You'll partner with our Client Services team to develop integrated marketing and communication strategies while managing a portfolio worth $1.4 million in contract revenue. This role reports to the Director of Client Success and plays a crucial part in agency growth and client satisfaction.

Key Responsibilities

• Serve as a trusted advisor to marketing contacts and C-level executives
• Lead integrated marketing and communications strategy development
• Co-lead brand positioning workshops and guide program elements
• Drive data-backed strategies and measure results in meaningful ways

Revenue Management

• Oversee $1.4 million in contract revenues
• Identify and develop new business opportunities
• Manage account profitability and resource allocation
• Partner with CEO and leadership on business development initiatives

Team Leadership

• Guide cross-functional teams to deliver exceptional client results
• Foster collaborative relationships between clients and internal teams
• Mentor team members and contribute to agency-wide knowledge sharing
• Drive continuous improvement in agency processes and deliverables

Ideal Candidate Profile

• 8+ years of experience in B2B communications, PR, and media relations
• Proven track record of growing client accounts and generating revenue
• Outstanding strategic thinking and decision-making capabilities
• Expert-level written and verbal communication skills
• Deep understanding of media landscape and PR tools (Business Wire, Cision, TrendKite, etc.)
• Experience managing and motivating cross-functional teams
• Ability to remain focused and deliver results under pressure

What Sets Us Apart

At Red Fan, we're truly client-centric. Our Client Success Managers serve as internal advocates, ensuring every client has a senior team member focused on strategic thinking and communications excellence. We foster an environment where professionals can grow while delivering meaningful results for exciting B2B brands.

Location

Our headquarters is housed in a historic landmark just north of The University of Texas at Austin campus. This distinctive building holds a special place in Austin's communications history as the original home of the first editor of Austin's first newspaper. Our unique workspace combines the charm of Austin's rich history with a modern, collaborative environment in one of the city's most vibrant areas.

Requirements

• Bachelor's degree in Communications, Marketing, or related field
• Proficiency in AP Style
• Authorization to work in the United States
• Ability to work in a fast-paced agency environment
• Experience with marketing and PR software platforms

How to Apply

Please submit your resume, cover letter, and LinkedIn profile through our application portal. Include your salary requirements and any relevant portfolio pieces that showcase your strategic communications work.

Apply Here