Technical Writer Job at Passport Technology USA, Inc in Glendale

OVERVIEW

The Technical Writer is responsible for creating, managing, and maintaining clear, concise, and user-focused documentation for Passport Technology's software, hardware, and systems. This role ensures customers, employees, and stakeholders have access to accurate and helpful resources, such as user manuals, API guides, troubleshooting instructions, and training materials. Working closely with cross-functional teams, the Technical Writer bridges the gap between technical complexity and user understanding, contributing to the overall success of Passport Technology's innovative products.

DUTIES AND RESPONSIBILITIES

Key Responsibilities:

• Develop and maintain high-quality documentation, including user manuals, API references, installation guides, and internal knowledge bases for Passport Technology's products.

• Collaborate with engineering, product development, and quality assurance teams to gather and verify technical information.

• Research and translate complex technical concepts into clear, concise, and user-friendly content for various audiences.

• Update documentation promptly to reflect software updates, new features, and product enhancements.

• Ensure consistency in style, tone, and formatting across all documentation.

• Create visual elements, such as diagrams, flowcharts, and screenshots, to enhance the readability and comprehension of technical documents.

• Conduct usability testing and incorporate feedback to improve the effectiveness of documentation.

• Assist in the development of internal training materials and onboarding documentation for employees.

CERTIFICATES AND/OR LICENSES REQUIREMENTS

• Bachelor’s degree in Technical Communication, English, Computer Science, or a related field.

• Proven experience as a technical writer in a software, hardware, or technology-focused organization.

• Exceptional written and verbal communication skills with a keen eye for detail.

• Strong ability to understand and convey technical information to both technical and non-technical audiences.

• Proficiency in using documentation tools, such as MadCap Flare, Adobe FrameMaker, or similar platforms.

• Familiarity with ticketing systems (e.g., JIRA, Zendesk) and version control systems (e.g., Git).

• Basic understanding of software development processes, APIs, and networking concepts is highly desirable.

• Experience with creating visual aids and illustrations for technical content.

• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

• No specific certifications are required, but certifications such as Certified Professional Technical Communicator (CPTC) or similar credentials are advantageous.

PHYSICAL REQUIREMENTS

• Occasional travel may be required for team meetings, on-site observations, or product demonstrations.

• The role may involve extended periods of sitting while working on documentation or attending virtual meetings.