Diligente Technologies is hiring: Technical Writer in Mountain View

Our Client in Mountain View, is looking to hire a Technical Writer to join their team. The work will be 20 hours per week for the first 2 months and then 40 hours per week for the next 4 months. This is an onsite position.

As the Engineering Services Analyst, you will be responsible for developing and maintaining document transmittals, records, and systems for Client's products.

Roles & Responsibilities

• Manage the distribution and tracking of Client's product documentation
• Partner cross functionally on change order generation, completeness, accuracy validation and distribution to affected parties. Collaborate with users to correct issues before routing for approvals
• Manage the change order processing life cycle stages including approval workflow, approval list, approval turnaround time, distribution matrix and implementation at supplier organizations
• Organize and drive change control board review (CCB) for change orders.
• Provide document control services as needed: Item creation, BOM creation, Change order creation per Client's practices
• Ensure documentation access and availability needs of Client's and supply chain partners are met
• Generate reports and maintain dashboard for key metrics that reflect the health of engineering services process and action detractors
• Develop, implement and follow document control processes/policies for Client's products.
• Drive to consistent application of Good Manufacturing/Documentation Practices in records maintenance
• Support Quality records creation, filing and maintenance: Corrective actions, Purges, Stop ships, factory quality reports, supplier quality reports
• Support maintenance of field quality reports and metrics: RMA, DOA etc
• Support development of quality and manufacturing process documentation
• Periodically review and collaborate on update of document control processes
• Train Client's team members and supply chain partners on document control systems and procedures
• Lead projects that are business transformational with respect to PLM system , integration and business process flows

Requirements and Qualifications:

• Associates degree in a technical field, Bachelor's degree in engineering preferred
• Over 5 years of document control/engineering services experience
• Proficient with PLM/PDM systems as Agile, Arena or Empower. Empower experience preferred. Couple years of experience in SAP ERP and PLM Software
• Sound understanding of product life cycle within a controlled document management system
• Knowledge of document control systems, Item master, bill of material structures, change order processes, engineering and manufacturing documentation types and uses
• Experience in a highly engineering centric high tech organization with completely outsourced manufacturing
• Strong organizational skills and attention to detail
• Ability to exercise sound judgment within broadly defined practices and policies
• Excellent communication skills, both written and verbal
• Ability to work collaboratively with diverse teams
• Proficient in Microsoft Word and Excel (excel formulars and functions likes V-lookup, Hlookup, Pivot, etc)
• Some experience as a quality analyst preferred