Anthropic
About the role
As the second user researcher at Anthropic, you'll drive research strategy for key product areas in an environment that deeply values user insights:
- We inform critical decisions through rigorous research, with stakeholders who eagerly incorporate data into their decision-making
- Research has a seat at the table for product strategy and roadmapping, helping ensure we build the right things for our users
- We work as a lean team focused on high-impact projects across a diverse range of product areas and user needs
- We partner extensively with teams across the company, from AI research to marketing, while maintaining especially close collaboration with product design
- We combine qualitative and quantitative methods to drive understanding of user needs in this rapidly evolving space
Responsibilities:
- Gather context and prioritize the most important and high-leverage research opportunities in your area(s)
- Lead research initiatives that inform strategic product decisions
- Design and execute both qualitative and quantitative research studies with a focus on efficiency and impact
- Build effective partnerships with PMs and other product leaders
- Synthesize findings into actionable recommendations, valuing speed of delivery over polish of output
- Communicate research findings effectively through excellent storytelling, customizing communication based on stakeholder needs
- Drive concrete impact while maintaining high quality, even with quick turnaround times
You may be a good fit if you have:
- 8+ years of industry UX research experience
- A track record of driving successful product decisions through your research
- Advanced expertise in quantitative methods (surveys and data analysis)
- Mastery of qualitative research methods
- Experience thriving in ambiguous situations within rapidly growing or changing organizations
- Excellent prioritization skills with ability to synthesize multiple inputs and drive focus toward highest-impact work
- Strong problem-solving capabilities with a record of turning constraints into opportunities
- Ability to communicate research insights in compelling, memorable ways that drive clear action
- Keen product intuition with a talent for identifying opportunities and generating creative product possibilities
- Proven ability to forge strong partnerships with product managers, designers, and cross-functional stakeholders
Strong candidates may also:
- Have a master’s or PhD in HCI, Cognitive Psychology, Social Psychology, Anthropology, Information Science, Sociology, or other social/behavioral sciences
- Have experience doing research for developer tools and API products
- Have experience with LLMs