Communication and Membership Coordinator

Position Overview and Scope of Work:

ACBS is hiring a full-time (or part-time) Communication and Membership Coordinator to join our team. This is a new position for the organization and will be responsible for the association’s communication operations, including recruitment, retention, and engagement. We are looking for an energetic individual who enjoys working with diverse international members and volunteers. The successful candidate must be responsive, proactive, resourceful, able to work in a team environment, and able to juggle multiple tasks and priorities.

We are looking for a leader who will execute the development, planning, and management of ACBS’s communication and membership engagement. They will work with other staff and volunteer leaders to develop strategic initiatives to understand the needs of the ACBS community, develop necessary resources, and effectively communicate them. This person will provide some ad hoc management assistance (webinars, meetings, project support as time permits, etc.) for the association’s components (e.g., committees, chapters, SIGs, affiliates, etc.).

Position specifics:

• Manage the day-to-day activities to communicate with, retain, and grow the association’s membership.
• Create and manage membership renewal campaigns.
• Liaise with the Communication, Chapter/SIG, and Membership Committees – draft agendas (as needed), attend virtual meetings, and assist committee members to reach their goals.
• Collect and use member data and feedback to develop and guide the implementation of new member programs and services, detailing content, scope, and cost of new programs.
• Track and report membership metrics.
• Coordinate volunteers to create and update resource content on the ACBS website.
• Manage communications to association components, including (but not limited to):
  • Email segmentation and article drafting.
  • Create communication updates for Chapter/SIG leaders.
  • Membership relevant content write-ups for the ACBS newsletter and other outlets.
• Document processes & procedures.
• Perform other duties as assigned.

Contract, Full time, or Part time candidates considered (with full time preferred).

Qualifications:

The ideal candidate will possess the following skills and competencies:

• Minimum 3 years of professional experience.
• Excellent written and verbal communication skills, with a strong attention to detail.
• Self-motivated and responsible; able to perform work and meet goals without constant oversight.
• Demonstrated project management skills, with the capacity to develop and implement new concepts and strategies.
• Demonstrated ability to build relationships and communicate clearly with a diverse audience.
• Computer literacy and proficiency with Microsoft Office and Google Suites.
• Comfortable with technology, able to learn new software.
• Able to work a flexible schedule, including very rare evenings and weekends, in order to meet online with volunteers in different countries/time zones.
• Association familiarity/experience preferred.