RTA US

RTA US is hiring: Social Media Community Manager in San Francisco

RTA US, San Francisco, CA, United States, 94199

Job Description

Russell Tobin + Associates is currently seeking a Social Media Community Manager. This is a 11+ months contract with potential for extension/conversion for successful contractors!

Position: Social Media Community Manager

Location: Remote

Duration: 11+ months with possible extension

Pay rate: $47.00-49.00/hr on w2

JOB SUMMARY:

Key job responsibilities (Duties):

The Social Media Community Manager role focuses on community engagement and crisis management support as part of the Dropbox Communications Team.
You will play a crucial role in monitoring Dropbox mentions, managing brand reputation, addressing crises efficiently, and fostering meaningful community engagement. Your efforts will influence how the Dropbox brand is perceived by external audiences, ensuring we maintain a strong and positive presence across all social platforms.

Responsibilities:

Monitor and analyze all Dropbox mentions across social media platforms, including X, LinkedIn, Facebook, Instagram, TikTok, YouTube, Threads, Bluesky, Mastodon, Reddit, HackerNews, and other forums.
Work with the social media team to synthesize Dropbox mentions and insights into social listening reports shared with cross-functional teams and senior leadership.
Support the social media team in addressing potential crises or responding to customer inquiries and feedback.
Craft timely and thoughtful responses and escalate issues when necessary.
Track social media trends, news, competitive insights, and shifts in the social media landscape to identify risks and opportunities.
Analyze social media metrics and sentiment.
Compile reports that will help inform strategy and demonstrate the impact of campaigns.
Identify ways in which Dropbox can better engage with or nurture our social followers.
Collaborate with External Comms, Customer Support, and Marketing teams to deliver clear insights and unified response strategies.
Monitor mentions and sentiment on Dropbox executive social media channels.
Identify areas of opportunity for engagement.

Skills:

1-3 years of experience working in social media community management for a brand or agency
Excellent writing skills, with the ability to maintain brand voice and tone
Strong analytical skills to interpret sentiment and metrics, creating actionable insights that can be tailored to varying levels of stakeholders, including senior leadership.
Deep understanding of social media platforms, including X, LinkedIn, Facebook, Instagram, TikTok, YouTube, Threads, Bluesky, Mastodon, and Reddit
Proficiency with social media listening and analytics tools (Sprinklr or equivalent preferred) and/or native platform social reporting
Ability to work under pressure, manage multiple priorities in a fast-paced environment, and respond to crises efficiently and effectively
Willingness to embody Dropbox’s brand voice and tone
Comfortable working in a Virtual First environment

About:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Company Description

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.

Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.

Company Description

As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. \r\n \r\nEqual Employment Opportunity Statement \r\nAs a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. \r\nPride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.