County of Santa Clara CA is hiring: Library Circulation Aide in San Jose

Salary : $57,435.04 - $69,047.68 AnnuallyLocation : Throughout the County of Santa Clara, CAJob Type: Part-TimeJob Number: 25-J58-ADepartment: County LibraryOpening Date: 01/27/2025Closing Date: 2/9/2025 11:59 PM PacificBargaining Unit: 02 Description Under direct supervision, to perform routine shelving and standardized library physical tasks, serve library patrons and assist the public, and/or to perform a variety of routine clerical circulation duties involving library books, materials, and equipment in a Community Library.The County Library is currently recruiting for one (1) part-time Library Circulation Aide position. NOTE: Candidates who meet the employment standards will be invited to take the online written examination tentatively scheduled for the week of February 17th. The list established from this recruitment may be used to fill other vacancies as they occur. Typical Tasks Promotes a positive image of the library in the community by providing prompt, accurate, and courteous patron assistance; Assists library patrons by checking books and other materials in and out by using a library computer application to enter, query, and retrieve information; Registers library patrons, issues library cards, and maintains patron records while exercising confidentiality; Promotes the library's programs and services in contacts with patrons; Searches for patron account exceptions and delinquencies and locates and resolves computerized circulation problems related to these functions, which include partial returns, claims returns, and damaged items; Answers routine questions and assists patrons in the use of library facilities, including on-line services; Interprets circulation policies and procedures to the public; Searches shelves for reserved, "claims returned," or lost books; Notifies patrons of overdue materials, resolves disputes on accounts, accepts and accounts for payment of overdue fines, adjusts accounts when warranted, and operates cash register; Handles routine patron problems and may refer complex problems to a higher-level Library Clerk or supervisor if necessary; Computes proper fees, accepts payments, and issues receipts; Sorts, shelves, shifts, and ensures library materials are correctly arranged following established procedures; Searches shelves for various library materials; Packs, unpacks, and distributes library shipments and newspapers; uses automated materials-handling system to process shipments and returned items; Assists in opening and closing procedures; May be assigned as a Disaster Service Worker, as required; Performs other related duties, as required. Employment Standards Sufficient education, training, and experience to demonstrate the possession and direct application of the following knowledge and abilities: Training and Experience Note: The required knowledge and abilities are attained through training and experience equivalent to graduation from high school, and Six (6) months of full-time customer service work experience and/or 1000 hours of experience equivalent to a Library Page in the County of Santa Clara.Knowledge of:Best practices in customer service; Modern clerical office procedures, equipment, and recordkeeping practices; Basic mathematics to perform simple calculations; Correct usage of oral and written English, alphabetical and numerical filing systems, indexing and filing methods; Basic computer use; Alphabetical and numerical filing systems, such as the Dewey Decimal Classification System, to locate and organize materials. Ability to:Serve the public tactfully and courteously, interact with a wide range of culturally diverse patrons, maintain effective and harmonious patron/public relations, and promote library services and programs; Promote a positive image of the library to the community and foster good public relations; Learn library clerical and circulation procedures, practices, and policies, including the use of computers and circulation system word processing and spreadsheets; Read, understand, and follow a variety of written and oral directions and perform routine clerical work with frequent changes in schedules and priorities; Demonstrate an interest in library materials and an aptitude for library work; Communicate effectively, both orally and in writing, with public and staff, and explain instructions, directives, policies, and procedures; Compile, check, and verify data for accuracy and completeness; Operate office and library equipment, including telephone system; Handle cash rapidly and accurately; Locate and resolve computerized circulation problems within established guidelines; Calculate fees, receive payment, and input into computer system; Exercise independent and sound judgment when assisting the public by dealing tactfully and courteously and handling sensitive issues discreetly; Perform simple clerical and accounting tasks; Demonstrate attention to detail; Establish and maintain effective working relationships. Physical Requirements Lift and carry up to 30 pounds; Perform physically demanding work; stoop, bend, push, and stand for long periods of time; Willingness to work nights and weekends, as required.The County offers comprehensive first-class medical, dental, and vision benefits plans for County employees and their dependents, including plans with no deductibles, no co-pays, no co-insurance, and no prescription drug co-pays. Learn more The County also offers generous paid time off with significant vacation, sick time, and 13 paid County holidays annually! Details are included in the with the bargaining unit applicable to the job classification.In addition to the amazing perks above, the County also offers the additional benefits below.Retirement BenefitsThe County offers robust retirement plans including a (similar to the private sector's 401(k) plan) and the In addition to lifetime retirement income available through the CalPERS pension plan, the 457(b) Deferred Compensation plan provides a great way to save for retirement and supplement the defined benefit pension available to employees. These plans help our employees build a plan for their future and contribute to their family's long-term financial well-being.Health Flexible Spending AccountThe empowers employees to manage healthcare expenses efficiently with tax-free contributions (up to $3,200 for the 2024 calendar year). Secure tax-free solutions for your healthcare expenses and enjoy the flexibility to manage your healthcare finances effectively with the HFSA.Dependent Care Assistance Program (DCAP)The enables employees to utilize tax-free funds for dependent care services, facilitating a convenient and cost-effective approach for managing your dependent care expenses. The County also offers the , an employer-funded DCAP, for employees with annual income under $120,000.Life and AD&DThe County offers life and disability benefits including , Insurance, These benefits ensure financial security and income support when you and your family need it most.Employee Assistance Program (EAP)The County prioritizes employee mental health and well-being and offers a top-tier through Concern providing confidential counseling sessions covering stress, anxiety, relationships, grief, as well as financial/legal services, personal coaching, child and elder care referrals, and comprehensive crisis support.Employee WellnessThe offers free wellness programing, fitness classes and resources; including Elevate My Wellness an all-in-one platform designed to elevate your well-being journey.Education ReimbursementA generous program is available, including Education Reimbursement for employees seeking additional training and professional development.NOTE: Benefit and Retirement information may vary from bargaining unit to bargaining unit. Due to changes in State Law, current pension provisions described in the union contracts are not automatically applied. Specific pension benefits for new hires who start on or after January 1, 2013 may be different than indicated in the union contracts.Click here to access all Memoranda of Understanding and most recent Summary of Changes.01 (REQUIRED) Please answer the following questions. Completion of the following supplemental questions is REQUIRED and is an integral part of the evaluation process. Initially, it will be used to determine minimum qualifications. For those applicants meeting the employment standards, this information will be critical in the subsequent competitive assessment to identify those candidates to be invited to continue in the examination process. Your responses to the questions may also be reviewed and scored in a Competitive Rating evaluation process based on pre-determined rating criteria. Your answers should be as complete as possible, as no additional information will be accepted from applicants once the Competitive Rating evaluation has begun. A response of "see resume" or "see application" will deem your application incomplete. Include a detailed description of your work experience in the following format for EACH employer referenced, in each answer: a) Employer name(s) b) Job title(s) c) Start/end dates of employment d) Total hours worked per week e) Description of task(s) performedDo you understand the requirement to provide complete answers in order to determine relevant experience for each area in question? Yes No 02 What is the highest level of education you have completed? None High School or GED equivalent College (1 to 29 semester units / 1 to 44 quarter units) College (30 to 59 semester units / 45 to 89 quarter units) College (60 to 89 semester units / 90 to 134 quarter units) College (90 to 119 semester units / 135 to 179 quarter units) College (120 or more semester units / 180 or more quarter units) Associate's Degree Bachelor's Degree Master's Degree Doctoral Degree 03 Do you have customer service work experience equivalent to a minimum of six (6) full-time months or more? Yes No 04 Please describe your customer service experience.Include a detailed description of your work experience in the following format:a) Employer name(s)b) Job title(s)c) Start/end dates of employmentd) Total hours worked per weeke) Description of task(s) performed 05 Do you have work experience equivalent to a Library Page in the County of Santa Clara?View Library Page job spec here: Yes No 06 Please describe your work experience equivalent to a Library Page in the County of Santa Clara.View Library Page job spec here:Include a detailed description of your work experience in the following format:a) Employer name(s)b) Job title(s)c) Start/end dates of employmentd) Total hours worked per weeke) Description of task(s) performed 07 Are you willing to work on a part-time basis? Yes No 08 Are you willing to work at least one (1) night per week? Yes No 09 The schedule for this position is 4 - 5 days a week, 4 - 6 hours a day. Schedules will include some combination of evening and weekend work. Do you understand and are you able to work this type of schedule? Yes No 10 Please complete this survey carefully. Your indicated responses will determine whether or not you will be referred for a specific position (i.e., geographical location). Please place a mark next to the location(s) in which you would be willing to work. Bookmobile Campbell Library Cupertino Library Gilroy Library Los Altos Library Milpitas Library Morgan Hill Library Saratoga Library Woodland Library in Los Altos Library Services and Support Center in Campbell 11 How did you find out about this job? Contacted by County Recruiter Virtual Job Fair In Person Job Fair In-Person Networking Professional Event Virtual Networking Event Community Event Glassdoor Governmentjobs.com Professional Association Search Engine (Google, Bing, online search, etc.) Hospital Website: SCVMC, O'Connor Hospital, St. Louise Regional Hospital Website Contacted by a Recruitment Firm Handshake Student Career Center County Text Message County Career Newsletter Other (Specify in the next question) County Employee Referral County of Santa Clara Career Website County of Santa Clara Job Interests Email Notification Facebook Instagram LinkedIn Indeed 12 If you selected an event/fair or other in the question above, please specify. If not, type N/A. Required Question