UI/UX Designer (Conversational/Chatbot) [77262] Job at Onward Search in Sunnyval

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation’s leading brands. We’re looking to hire a

UI/UX Designer (Conversational/Chatbot) for a Leading Online Marketplace.

Responsibilities:

• Collaborate with product managers, business analysts, developers, and customer service teams to understand customer needs and design conversational experiences that meet those needs

• Create conversation flows, scripts, and user personas to guide the development of conversational interfaces

• Conduct user research and testing to ensure conversational interfaces are effective and engaging

• Continuously improve conversational interfaces based on user feedback and data analysis

• Stay up-to-date with industry trends and best practices in conversational design and AI technology

Requirements:

• 3+ years of experience in conversational design or related field

• Strong understanding of conversational AI technology and best practices

• Experience designing and developing chatbots, IVR systems, or other conversational interfaces

• Hands-on experience with Kore.ai BotBuilder, Google Dialogflow CX, or some other conversational AI creation environment

• Experience with Generative AI and Large Language Models

• Portfolio showing UX Design and user research

Perks & Benefits:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k Program
• Commuter Benefit
• eLearning
• Education Reimbursement
• Ongoing Training & Development
• *To qualify for our benefits package, you must work over 30 hours per week and the length of assignment must be a minimum of 10 weeks.

To learn more about this opportunity, apply now. Our recruitment team will be in touch, guide you through the interview process, and advocate on your behalf.