Insight Global is hiring: Technical Writer in Middletown

A client of Insight Globals is seeking a Technical Writer for a remote role, with monthly onsite visits in Middletown, PA. Responsibilities include creating and updating knowledgebase articles in ServiceNow, conducting interviews with technical staff, and writing user guides, FAQs, and video tutorials. This person will also be collaborating with internal teams and testing documentation. Experience in service desk environments is a plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 2-4+ years of experience as a Technical Writer
- Experience as a Technical Writer in a Service Desk environment
- Strong working knowledge of the Microsoft suite
- Good organizational skills

Nice to Have Skills & Experience
- Microsoft certification (example: MCP)
- Experience using any incident management tool (the team uses ServiceNow)
- Creating Videos using Visio or Snagit
- Provide examples of their work

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.